Virginia Horneman
Myrtle Beach,SC
Summary
Experienced professional offering proven expertise in overseeing front desk operations and completing accurate daily reconciliations. Strengths include account audits, guest billing and end-of-day reporting. Diligent, meticulous, and hardworking team player.
Overview
11
11
years of professional experience
Work History
Night Auditor
Kingston Plantation/Embassy Suites Myetle Beach
Myrtle Beach, SC
06.2020 - 03.2024
- Processed guest check-outs and check-ins including payment processing and providing receipts.
- Reported any discrepancies immediately upon discovering them.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Answered telephone calls from customers related to billing inquiries or complaints.
- Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
Guest Services Associate
Hilton
Myrtle Beach, SC
10.2012 - 06.2020
- Coordinated special requests from guests such as transportation arrangements or restaurant reservations.
- Maintained cleanliness of the reception area by vacuuming carpets and dusting furniture on a regular basis.
- Verified accuracy of billing statements prior to sending them out to customers.
- Processed payments for room charges, incidentals, and taxes.
- Managed lost and found items according to established protocols.
- Assisted with check-in and check-out procedures.
- Provided support during peak hours in order to maintain excellent customer service standards.
Education
Bachelor of Science - Computers And Management
Herbert H Lehman C.U.N.Y
Bronx, NY06-1988
Skills
- Multitasking and Organization
- Problem-Solving
- Guest Services
- Teamwork and Collaboration
- Generating Reports
- Punctual and Dependable
Custom
- Enjoy traveling
- Sharing expediences of things to see and do locally
- Crocheting
- Reading
- Entertaining my Grandchildren
Timeline
Night Auditor
Kingston Plantation/Embassy Suites Myetle Beach
06.2020 - 03.2024
Guest Services Associate
Hilton
10.2012 - 06.2020
Bachelor of Science - Computers And Management
Herbert H Lehman C.U.N.Y
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