Virginia Landreth

As a scheduler I am responsible for ensuring all patient visits are scheduled, rescheduled or missed in timely manner. I do welcome calls for all new referrals. I am responsible for running all required reports specific to my position and keeping my workflow up to date. I keep up with all current and pending patients that are hospitalized. I work really well with all office staff and field staff here. I also assist with answering all office calls and I assist anyone in the office when they need help.

At this job, I have worked from home for Elevance Health, servicing members of Anthem Blue Cross Blue Shield NY Large Group. Since starting this job, I have continuously worked on the medical side of BCBS in member services. Being a customer service representative, I am responsible for answering calls and assisting the members with a variety of things in their policies. I must check their benefits, give benefit quotes for in and out of network, check provider network statuses, order ID cards, discuss claims, research claims for errors, send claims back for adjustments, assist members with obtaining authorizations for various procedures, update their coordination of benefits if they have more than one insurance and various other tasks.

While at Enhabit, I started out as their HIM Clerk. I took care of the Paper Medical Records, answering calls, ordering office/ medical supplies and other tasks. In March of 2011, I transitioned into the role of their scheduler. I was responsible for creating and maintaining daily schedules for all field staff, working my workflow in Home Care Home Base, helping answer calls, keying in new referrals and etc.