Summary
Overview
Work History
Education
Skills
Timeline
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VIRGINIA MCCANN

Saint Augustine,FL

Summary

Dynamic Pharmacy Technician and Shift Leader with a proven track record at CVS Pharmacy, enhancing customer loyalty through expert medication guidance and efficient problem-solving. Excelled in team collaboration and workflow optimization, significantly improving service delivery. Skilled in medication dispensing and maintaining stringent confidentiality, embodying top-tier pharmacy ethics and customer service.

Overview

18
18
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
01.2018 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Shift Leader

Cracker Barrel Restaurant
11.2006 - 06.2018
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.

Education

Diploma -

Saint Augustine High School
Saint Augustine, FL

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Insurance billing
  • Medication dispensing
  • Patient confidentiality
  • Prescription filling
  • Insurance verification
  • Supply restocking
  • Pharmacy ethics
  • HIPAA
  • Pharmacy and customer records management
  • Drug inventory control
  • Labeling accuracy
  • Drug safety
  • Pharmaceutical calculations
  • Stocking shelves
  • Processing payments
  • Pharmacy law compliance
  • Interpreting and processing medication orders
  • Medication labels
  • Medicare and medicaid process
  • Drug inventory management
  • Verifying orders
  • Prescription interpretation

Timeline

Pharmacy Technician

CVS Pharmacy
01.2018 - Current

Shift Leader

Cracker Barrel Restaurant
11.2006 - 06.2018

Diploma -

Saint Augustine High School

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