VIRGINIA QUIROZ
Beaverton
Summary
Proven leader in customer-focused environments, adept at enhancing team performance and guest satisfaction at Menchie's Frozen Yogurt. Skilled in POS system operation and employee training, consistently ensuring operational excellence and resolving customer concerns with agility. Demonstrates a strong commitment to service quality, fostering a welcoming atmosphere for all patrons.
Overview
5
5
years of professional experience
Work History
Shift Lead
Menchie's Frozen Yogurt
09.2024 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
Cashier
Albertsons Market
09.2019 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Applied Science - Administration of Justice
Los Angeles Mission College
Sylmar, CA06-2006
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Shift leadership
- POS system operation
Timeline
Shift Lead
Menchie's Frozen Yogurt
09.2024 - Current
Cashier
Albertsons Market
09.2019 - 07.2022
Associate of Applied Science - Administration of Justice
Los Angeles Mission College
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