Virginia Romo
Tyler,TX
Summary
I'm a hard worker ready to learn and contribute to team success. I am passionate and believe this position, Patient Access Representative, has been well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Expect a positive and upbeat team player out of me; with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
Christus Trinity Mother Frances Hospital
Tyler , TEXAS
05.2024 - Current
- Greeted patients and visitors in a courteous and professional manner.
- Answered phones promptly in a professional manner.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Performed the act of scheduling the patients for their primary doctors' visits.
Team Manager
Walgreens
Tyler, TX
06.2022 - 04.2024
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Developed and implemented strategies to improve team performance.
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Ran the cash reports, money handling.
Team Trainer
Loves Travel Stop
Van, TX
07.2021 - 03.2022
- Ran the cash register.
- Collaborated with management to identify areas of improvement in organizational processes.
- Developed and implemented curriculum for new hire onboarding program.
Cashier
Taco Bell
Athens, TX
03.2018 - 05.2020
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Education
High School Diploma -
Eustace High School
Eustace, TX05-2021
Some College (No Degree) - Nursing
University of Texas At Tyler
Tyler, TXSkills
- Work Quality Evaluation
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Appointment Scheduling
- HIPAA Compliance
Timeline
Patient Access Representative
Christus Trinity Mother Frances Hospital
05.2024 - Current
Team Manager
Walgreens
06.2022 - 04.2024
Team Trainer
Loves Travel Stop
07.2021 - 03.2022
Cashier
Taco Bell
03.2018 - 05.2020
High School Diploma -
Eustace High School
Some College (No Degree) - Nursing
University of Texas At Tyler