Virginia Salazar
Texas City,Texas
Summary
I'm an individual of over 20 years of varied customer service experience seeking a powerful position, together with my skills, experience and my work ethic will enable me to make a significant individual at your company.
Overview
23
23
years of professional experience
Work History
Patient Access Specialist
UTMB
700 University Blvd Galveston, Tx. 77550
03.2023 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Educated patients on available resources, programs, and financial assistance options to optimize their healthcare experience.
- Answered incoming calls, scheduled appointments and filed medical records.
- Working with referrals to ensure patients are being scheduled in a timely matter.
Administrative Assistant
TSO
515 22nd St. Galveston , Tx. 77551
09.2019 - 03.2023
- Answered multi-line phone system, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments.
- Insurance verification
Assistant Manager
Theme Park
1 Hope Blvd Galveston, Tx. 77554
11.2016 - 09.2020
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Store Manager
L&L Wings
529 Seawall Blvd Galveston, Tx. 77550
06.2001 - 12.2017
- Overseeing stock levels and making key decisions to the constant demands;
- Dealing with staffing issues; interviewing potential staff;
- Problem solving and responding to customer complaints and comments;
- Organizing special promotions, displays and events;
- Making regular tours of the sales floor, talking to colleagues and customers;
- Identifying urgent issues and solving them;
- Using handbook to follow printing instructions, and keeping with demand without sacrificing quality and in reasonable manor.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
GED -
Gary Job Corps
Skills
- Computer skills
- Microsoft office, basic AS400
- Google Drive
- Customer Service
- IBM registers specialized skills:
- Machine skills: N800 Garments press,
- Time Management
Timeline
Patient Access Specialist
UTMB
03.2023 - Current
Administrative Assistant
TSO
09.2019 - 03.2023
Assistant Manager
Theme Park
11.2016 - 09.2020
Store Manager
L&L Wings
06.2001 - 12.2017
GED -
Gary Job Corps