Viridiana Atescatenco
Global Reach OT & PT
Sacramento,CA
9
years of professional experience
Work History
Patient Care Coordinator
- Coordinated patient referrals, verified documentation, and completed EMR registration to support timely access to care.
- Scheduled evaluations, treatments, follow-up visits, and related services while partnering with therapists to maintain efficient patient flow.
- Managed waitlists, cancellations, and rescheduling to reduce scheduling gaps and improve continuity of care.
- Served as a primary point of contact for patients regarding scheduling, care coordination, insurance, and access concerns.
- Facilitated front-end billing processes by transferring EMR documentation and coordinating mailed billing materials.
- Supported daily clinic operations by rooming patients, maintaining treatment areas and equipment, restocking supplies, and assisting with inventory.
Key Holder
- Led the team as acting manager when required.
- Generated and submitted daily reports on sales, inventory, and other key metrics to management.
- Ensured the safety and security of the store and its assets.
Lead Cashier
- Managed cash register operations, including processing transactions, handling returns, and managing cash.
- Supervised and supported cashier team members, ensuring adherence to company policies and procedures.
- Trained new cashiers on register operations, customer service standards, and store policies.
- Monitored and assisted in theft prevention, ensuring all transactions were accurately recorded.
Beauty Advisor
- Provided exceptional service by welcoming, assisting, and advising customers on beauty products and services.
- Assisted with inventory control by restocking shelves, organizing products, and maintaining displays.
- Conducted personalized beauty consultations to address customers specific needs and preferences.
- Ensured that all products were properly displayed and the store was visually appealing.
- Collaborated with team members to foster a positive and efficient work environment.
Beauty Advisor
2 Years- Identified customer needs by engaging in meaningful conversations and attentively listening to their responses.
- Addressed customer service inquiries with courtesy and in line with company policies.
- Managed transactions, including sales, returns, exchanges, and refunds, ensuring customer satisfaction.
- Operated communication systems, such as telephones, and efficiently directed calls or recorded messages.
- Executed financial procedures at the point of sale, including cash handling, register operations, and bank deposits.
Education
Associate of Arts - Social Sciences
Bachelor of Arts - Sociology
Skills
Customer Service
Patient Coordination
EMR Support
Communication
Problem Solving
Collaboration
Fluency in Spanish
CPR Certified
Timeline
Key Holder
Ulta
01.2023 Read More
Lead Cashier
Ulta
01.2022 Read More
Beauty Advisor
Ulta
01.2021 Read More
Beauty Advisor
Sally Beauty Supply, LLC
01.2018 - 01.2020Read More
California State University, Sacramento
Bachelor of Arts from Sociology
Read More
Patient Care Coordinator
Global Reach OT & PT
CurrentRead More
American River College
Associate of Arts from Social Sciences
Read More