Viridiana Caravantes Rodriguez
Katy
Summary
Dynamic Sales Associate with proven expertise at 7-Eleven Corp, excelling in customer service and cash handling. Recognized for enhancing customer satisfaction through effective problem-solving and teamwork. Adept at creating compelling merchandise displays, contributing to increased sales and client retention. Reliable and goal-oriented, thriving in fast-paced retail environments.
Overview
13
13
years of professional experience
Work History
Sales Associate
7-Eleven Corp
04.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
Production of Edible Herbs
Paradice Farm Organic
02.2012 - 04.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
CETIS
Morelia, Mich Mexico05.1999
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Listening skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Cash handling
- Money handling
- Flexible schedule
- Cash register operation
- Stocking and receiving
- Client service
- Sales expertise
- Retail store operations
- Merchandise display
- Fraud detection
- Dining area maintenance
- Client retention strategies
Timeline
Sales Associate
7-Eleven Corp
04.2024 - Current
Production of Edible Herbs
Paradice Farm Organic
02.2012 - 04.2022
CETIS
Similar Profiles
Rubi MartinezRubi Martinez
Store Manager at 7 Eleven CorpStore Manager at 7 Eleven Corp
Amy SmithAmy Smith
Store Leader at 7 ELEVEN CORPStore Leader at 7 ELEVEN CORP
Roxanne ApfelRoxanne Apfel
Store Manager at Best Convenience Corp 2 \ 7 ElevenStore Manager at Best Convenience Corp 2 \ 7 Eleven