Viridiana Padilla
Berwyn,IL
Summary
Driven professional with a proven track record at La Malquerida Latín Fusion, adept in team leadership and complex problem-solving. Excelled in enhancing customer satisfaction and resolving staff conflicts, significantly boosting team performance through effective communication and time management. Demonstrates exceptional ability to meet critical deadlines and deliver high-quality service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager/server/bartender
La Malquerida Latín Fusion
11.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Waiter/ Server
La Vaca Restaurant
09.2019 - 11.2021
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Server/ Waiter/bartender
La Costa Restaurant
08.2015 - 10.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Secundaria Técnica 60
Mexico06.2016
Skills
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Certification
Basset, manager, liquor handling
Timeline
Manager/server/bartender
La Malquerida Latín Fusion
11.2021 - Current
Waiter/ Server
La Vaca Restaurant
09.2019 - 11.2021
Server/ Waiter/bartender
La Costa Restaurant
08.2015 - 10.2021
Secundaria Técnica 60
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