Viridiana Reynel Avalos
Sturgis
Summary
Dynamic insurance agent with a proven track record at State Farm, excelling in client relations and customer service. Adept at navigating complex claims processes while maintaining professionalism and ethics. Recognized for building strong client relationships and efficiently managing policy renewals, ensuring compliance and satisfaction. Flexible and adaptable team player committed to excellence.
Overview
11
11
years of professional experience
Work History
Insurance Agent
State Farm
12.2024 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
Caregiver
Senior1Care
06.2024 - 01.2025
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Human Resources
Walmart
01.2014 - 02.2019
- Collaborated closely with Human Resources to ensure that all new employees received proper safety training and orientation.
- Collaborated with administrators to establish strategic goals related to finances, facilities management, human resources, technology infrastructure, and more.
- Collaborated with human resources to streamline payroll processing and maintain accurate employee records.
- Streamlined human resources functions such as recruitment, onboarding, benefits administration, performance evaluations, conflict resolution among others.
Education
High School Diploma -
Mexico
06-2017
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Client relations
- Friendly, positive attitude
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Insurance Agent
State Farm
12.2024 - Current
Caregiver
Senior1Care
06.2024 - 01.2025
Human Resources
Walmart
01.2014 - 02.2019
High School Diploma -
Mexico
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