VIRIDIANA TORRIJOS
MIDLOTHIAN,TX
Summary
Patient Access Specialist with over 6 years of experience in patient scheduling, education, and records management, dedicated to creating a seamless healthcare experience. Fluent in Spanish and proficient in communication and security protocols, ensuring patient trust and safety. Committed to fostering a supportive healthcare environment through personalized guidance and teamwork.
Overview
12
12
years of professional experience
Work History
Patient Access Specialist II
Children's Health
01.2024 - Current
- Verify patient demographic information, process point of service payments, obtain signatures for required consent paperwork, document imaging and follow documentation standards to facilitate efficient patient access according to assigned protocol.
- Review coverage eligibility, insurance verification, patient portion calculation and authorization requirement activity utilizing available systems and resources according to assigned protocol.
- Resolve routine patient issues and assist with questions on reimbursement.
- Follow all safety rules while on the job, report accidents promptly and corrected minor safety hazards.
- Serve on PAS University and support creation of educational material for department and presented information.
- Serve on EIE committee and help develop educational content, and resources that support team member engagement, communication, and departmental goals year round.
- Support departmental hiring efforts by assistants with and conducting candidate interviews, evaluate applicants against established qualifications and departmental needs, and providing feedback to leadership throughout the selection process.
- Collaborate with leadership and team members on training, process improvement, and departmental initiatives, serving as a resource and role model for new and existing team members.
PATIENT SERVICE SPECIALIST/WOMEN'S COUNSELOR
Boyd Medical Management L.P
11.2019 - 01.2024
- Manage patient scheduling and office procedures, ensuring seamless operations and high standards.
- Coordinate appointments and maintain records with CureMd and Medisoft for efficient patient flow.
- Uphold HIPAA standards, safeguarding patient confidentiality and fostering trust.
- Collaborate with medical staff on emergency calls, enhancing patient care and response times.
- Educate patients on aftercare, contributing to improved health outcomes and satisfaction.
SHIFT MANAGER
Buffalo Wild Wings
08.2014 - 10.2019
- Maintain the flow of services by managing front and back of house staff.
- Primary training manager for new employees.
- General knowledge of labor laws, and health codes; including safe food handling and sanitation.
- Responsible for patrons’ and staffs’ safe alcohol service, maintaining security system protocols and other safety procedures.
- Facilitates the education of staff members about food safety and allergies.
- Worked several positions within the restaurant, including Hospitality, GEC (Guest Experience Captain), and server, to better understand the responsibilities necessary to reach the facilities goals.
- Trained and ready to take on more managerial duties for future promotion within my skill set.
Education
BACHELOR OF SCIENCE - Community Health
Texas A&M University
05.2017
Skills
Qualified Bilingual Assistant, Lean Six Sigma White Belt, Detailed-oriented, Problem solving, Communication, Interpersonal skills, Teamwork, Microsoft 365, Patient scheduling, Telephone counseling, Patient records management, HIPAA compliance, Vitals measurement, Medication administration, Patient education, Health codes, Sanitation, Security protocols
Timeline
Patient Access Specialist II
Children's Health
01.2024 - Current
PATIENT SERVICE SPECIALIST/WOMEN'S COUNSELOR
Boyd Medical Management L.P
11.2019 - 01.2024
SHIFT MANAGER
Buffalo Wild Wings
08.2014 - 10.2019
BACHELOR OF SCIENCE - Community Health
Texas A&M University