Professional leader with comprehensive experience in driving operational excellence and strategic growth in the food service industry. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for strict menu and recipe adherence, an adaptability catered to the business' fresh and growing needs, effective communication amongst the team, and putting the guests' best interests FIRST.
Hi, I’m
Virniecia Hilliard
Houston,TX
Summary
Overview
15
years of professional experience
1
Certification
Work History
Zalat Pizza
General Manager
12.2022 - Current
Job overview
- Managed budgeted analyses, including food costs and labor reporting processes to accurately track progress towards organizational objectives.
- Reviewed forecasting & financial reports to identify trends for strategic adjustments.
- Maximized efficiency by coaching and mentoring leadership team on management principles, industry practices, company procedures, and technology systems.
- Fostered a culture of accountability for improved team cohesion and morale.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Leading team members to deliver consistent results
- Developed and implemented streamlined operational strategies to increase sales and profitability.
- Broadening the skillset of new hires to be assets to the company across all stations
Zalat Pizza
Shift Leader/Manager/ Corporate Trainer
09.2022 - Current
Job overview
- Organized storage areas to improve access to materials during peak hours.
- Conducted regular stock counts for accurate inventory management.
- Coached team members to enhance skills through regular training sessions.
- Trained and mentored 75+ employees to uphold operational excellence during shifts.
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
Aroma Dough
Dough Maker/ Packer/ Small Business Associate
08.2020 - 01.2023
Job overview
- Ensured top-quality products by regularly monitoring temperatures and adjusting as necessary.
- Demonstrated expertise in troubleshooting common issues that arose during the dough-making process, resolving them promptly and effectively.
- Reduced waste by accurately portioning dough and implementing proper storage procedures.
- Successfully managed individual Shopify orders ranging from a low volume season of 25 orders a day to over 300 during high volume seasons.
Freebirds World Burrito
Shift Manager
04.2018 - 09.2019
Job overview
- Trained and mentored new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Managed the entire burrito assembly line that was regularly packed with over 100 guests per lunch and dinner rush.
PIADA Italian Street Food
Team Member/Cook/Cashier/Corporate Trainer
11.2016 - 04.2018
Job overview
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Enhanced corporate culture by conducting team-building activities and workshops.
- Increased overall job satisfaction through the delivery of personalized career coaching sessions.
Mama Fu's Asian House
Kitchen Manager/Head Chef and Corporate Trainer
11.2013 - 11.2016
Job overview
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
Plucker's Wing Bar
Hostess and Busser
02.2015 - 06.2015
Job overview
Dunkin Donuts
Overnight Baker
05.2014 - 09.2014
Job overview
Bear Creek Baptist Church
Barista/Cashier
05.2010 - 06.2013
Job overview
Education
The Art Institute of HoustonHouston, TX
Some college from Culinary Management
02.2016
University Overview
Skills
- Transformational Leadership Skills
- Operations Management
- Skill Enhancement Coaching
- Proficient Stock Management
- Profit and Loss Analysis
- Recruitment Strategy Development
Certification
- ServSafe Food Protection Manager, 09/01/13, 10/01/27
Personal Information
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Limited Working
Timeline
General Manager
Zalat Pizza
12.2022 - Current
Shift Leader/Manager/ Corporate Trainer
Zalat Pizza
09.2022 - Current
Dough Maker/ Packer/ Small Business Associate
Aroma Dough
08.2020 - 01.2023
Shift Manager
Freebirds World Burrito
04.2018 - 09.2019
Team Member/Cook/Cashier/Corporate Trainer
PIADA Italian Street Food
11.2016 - 04.2018
Hostess and Busser
Plucker's Wing Bar
02.2015 - 06.2015
Overnight Baker
Dunkin Donuts
05.2014 - 09.2014
Kitchen Manager/Head Chef and Corporate Trainer
Mama Fu's Asian House
11.2013 - 11.2016
Barista/Cashier
Bear Creek Baptist Church
05.2010 - 06.2013
The Art Institute of Houston
Some college from Culinary Management
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