Vito Catenacci
Madison
Summary
Analytical Assistant Manager committed to continuous improvement and effective support of store operations leadership. Supervised team members while fostering a positive work environment and demonstrated financial acumen with strong planning and problem-solving skills. Dedicated professional with a solid work ethic and focus on continuous development in medical roles.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Assistant Store Manager
Ace Hardware
Madison
2025.09 - Current
- Oversaw store operations and managed employee performance.
- Managed inventory and restocking processes to ensure merchandise availability and organization.
- Executed ordering processes to maintain optimal inventory levels.
- Trained new employees on store policies and customer service standards.
- Recommended products to customers based on individual needs, enhancing customer satisfaction.
- Resolved customer inquiries and provided product recommendations effectively.
- Performed opening and closing tasks, including cash drawer management and sales data entry.
- Adjusted store fixtures to improve visual merchandising, increasing product visibility. to enhance product visibility and organization.
Donor Center Phlebotomist
American Red Cross
Madison
2025.04 - 2025.09
- Perform phlebotomy to collect whole blood and blood products.
- Perform physical exams to make sure donor is healthy enough to donate.
- Confirm correct donor and verify demographics.
- Explain phlebotomy procedure and answer any questions from the donor.
- Ensured comfort and safety of donors throughout blood donation process.
- Facilitated positive donor interactions to enhance overall donation experience.
- Maintained cleanliness and organization of phlebotomy equipment and workstations.
- Documented donor information accurately in electronic health records systems.
Shift Manager
Ace Hardware
2024.11 - 2025.09
- Drove store sales by acknowledging all customers, meeting project needs, and resolving concerns promptly.
- Oversaw employees to deliver exceptional customer service and ensure accurate completion of store tasks.
- Assist in managing store operations.
- Managed and resolved conflicts, enhancing satisfaction for associates and customers.
- Ensure all safety policies and procedures are followed by all Associates
- Enhanced product availability by restocking shelves and arranging merchandise
- Implemented planogram resets and constructed product displays
Monitor/Responder
Night Owl Support Systems, LLC
2024.07 - 2025.04
- Assessed emergency and non-emergency situations, providing timely and appropriate assistance.
- Communicated with responders and support staff to relay client activity updates and coordinate in-person assistance.
- Delivered in-person client support through scheduled visits and real-time requests.
- Provided direct remote support, guiding clients and supervising activities to ensure effective assistance.
- Adhered to established protocols and support plans while assisting clients.
- Collaborated with monitoring station employees to streamline task completion and improve client support.
- Documented routine visit responses and incidents accurately for record-keeping.
- Facilitated client independence by ensuring safety during all interactions.
EMT
Superior Ambulance Service
2023.10 - 2024.07
- Administered first aid and CPR to patients in critical conditions.
- Assessed patients and delivered proper care based on evaluations and conditions.
- Monitored and recorded vital signs to ensure timely response and appropriate interventions.
- Collaborated with healthcare teams to ensure comprehensive patient care.
- Operated emergency medical vehicle during accidents, transporting injured or ill individuals.
- Transported patients safely while accurately reading maps and identifying locations.
- Documented patient conditions, medical histories, and treatments accurately to support ongoing care.
- Conducted safety inspections on ambulances to ensure compliance standards.
- Assisted in training new EMTs on protocols and emergency response techniques.
Emergency Department Technician
UPH Meriter
2022.09 - 2023.10
- Delivered high-quality emergency care alongside nurses and doctors.
- Administered CPR to stabilize patients in emergency situations. and assisted in emergency airway procedures.
- Inserted IVs and collected blood samples for laboratory testing.
- Obtained and documented vital signs while placing patients on monitoring equipment.
- Fitted splints, braces, crutches, canes, and walkers to support patient recovery and mobility.
- Safely transported patients to various hospital departments for treatment. to various hospital departments efficiently.
- Utilized medical software for precise patient documentation and record-keeping to enhance care continuity.
- Accurately documented patient information in electronic health records.
- Communicated effectively with patients, families, and healthcare professionals.
- Trained new staff on emergency department protocols and procedures to ensure compliance and efficiency.
Health Unit Coordinator (HUC)
UPH Meriter
2022.03 - 2022.09
- Coordinated patient admissions, transfers, and discharges, facilitating smooth transitions.
- Scheduled and managed patient appointments, enhancing clinic workflow.
- Relayed critical information between medical staff, patients, and families promptly.
- Organized patient records, medical charts, and census sheets efficiently.
- Updated electronic health records (EHR) systems accurately.
- Ensured availability of functioning medical equipment and supplies, supporting uninterrupted patient care.
- Monitored inventory levels of medical and office supplies consistently.
- Provided clerical support by managing phone calls and correspondence effectively.
Monitor/Responder
Night Owl Support Systems, LLC
2021.07 - 2022.03
- Assessed emergency and non-emergency situations, providing timely and appropriate assistance.
- Coordinated with responders and support staff to relay client activity updates and facilitate in-person assistance.
- Provided direct remote support, guiding clients and supervising activities effectively.
- Provided in-person client support through scheduled visits and immediate requests, ensuring timely assistance.
- Adhered to established protocols and support plans while assisting clients.
- Documented routine visit responses and incidents accurately for record-keeping.
- Promoted client independence while ensuring safety during all interactions.
- Partnered with monitoring station employees to streamline task completion and improve client support.
Retail Wireless Consultant
UScellular
2019.05 - 2021.07
- Consistently met or exceeded monthly sales goals through effective strategies.
- Delivered tailored product recommendations, enhancing customer understanding of services offered.
- Educated customers on device features and troubleshooting techniques effectively.
- Demonstrated products through hands-on engagement to enhance customer experience.
- Monitored wireless technology and industry trends to deliver informed customer support.
- Resolved customer complaints swiftly, enhancing service environment and satisfaction.
- Resolved technical issues for wireless devices, ensuring customer satisfaction and product usability.
- Built strong relationships with clients to enhance loyalty and create future sales opportunities.
EMT
Pardeeville District Ambulance Service
2018.08 - 2020.12
- Operated emergency medical vehicle, ensuring prompt and accurate response to dispatch locations to support patient care.
- Monitored and recorded patient vital signs to inform treatment decisions and enhance patient outcomes.
- Performed patient assessments to evaluate conditions and determine necessary interventions.
- Administered appropriate emergency medical treatments based on patient needs.
- Transported patients to suitable facilities according to assessed conditions.
- Demonstrated calmness and proactive decision-making in critical emergency situations.
- Documented detailed reports on emergency response events and patient information to maintain compliance and improve care continuity.
- Communicated professionally with healthcare providers to ensure coordinated care.
Patient Access Representative
SSM Health
2018.05 - 2019.05
- Communicated with patients, participants, and staff to schedule procedures and gather essential information.
- Entered demographic, insurance, and clinical data into appropriate databases.
- Scheduled patient procedures to optimize time and clinical resource utilization.
- Coordinated and communicated schedules to streamline patient access and optimize clinic flow.
- Facilitated insurance pre-certification and authorization processes to ensure timely patient care.
- Resolved procedure type, date, or location issues by utilizing resources to ensure patient satisfaction.
- Provided counseling on pre-service requirements and instructions to patients or representatives.
Assistant Department Manager
Menards
2016.09 - 2018.05
- Maximized sales across all product categories and lines in department
- Meeting daily; weekly, monthly, and annual department sales projections
- Providing excellent customer service
- Developed and implemented training programs for team members
- Identified and resolved operational challenges to enhance workflow
- Ensured accurate tracking of inventory items
- Manage and reset store layout
Education
Healthcare (Completed Coursework) -
University of Wisconsin-Madison
Madison2022-12
Nursing Assistant (Technical school) -
Madison Area Technical College
Madison, WI2022-07
EMT (Technical school) -
Madison Area Technical College
Madison, WI2019-05
Liberal Arts & Sciences (100 College Credits) -
Skills
- Retail management
- Inventory management
- Visual merchandising
- Sales forecasting
- Project management
- Customer service
- Team leadership
- Organizational skills
- Microsoft Office proficiency
- Bilingual communication
- Team leadership
Certification
- EMT License
- BLS Certification
- Driver's License
Additional Information
Authorized to work in the US for any employer
Timeline
Assistant Store Manager
Ace Hardware
2025.09 - Current
Donor Center Phlebotomist
American Red Cross
2025.04 - 2025.09
Shift Manager
Ace Hardware
2024.11 - 2025.09
Monitor/Responder
Night Owl Support Systems, LLC
2024.07 - 2025.04
EMT
Superior Ambulance Service
2023.10 - 2024.07
Emergency Department Technician
UPH Meriter
2022.09 - 2023.10
Health Unit Coordinator (HUC)
UPH Meriter
2022.03 - 2022.09
Monitor/Responder
Night Owl Support Systems, LLC
2021.07 - 2022.03
Retail Wireless Consultant
UScellular
2019.05 - 2021.07
EMT
Pardeeville District Ambulance Service
2018.08 - 2020.12
Patient Access Representative
SSM Health
2018.05 - 2019.05
Assistant Department Manager
Menards
2016.09 - 2018.05
Healthcare (Completed Coursework) -
University of Wisconsin-Madison
Nursing Assistant (Technical school) -
Madison Area Technical College
EMT (Technical school) -
Madison Area Technical College