Viva Henny
Huntington Beach,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Blue Gold
Blackhouse
03.2019 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
Steven's Steakhouse
Stephanie Parra
12.2017 - 02.2019
- Cultivated warm relationships with regular customers.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Answered customers' questions, recommended items, and recorded order information.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Monkey House Cafe
Poon & Son
12.2015 - 12.2016
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Skills
- Price Memorization
- Cash Handling
- Dining Customer Service
- Suggestive Selling
Timeline
Blue Gold
Blackhouse
03.2019 - 07.2023
Steven's Steakhouse
Stephanie Parra
12.2017 - 02.2019
Monkey House Cafe
Poon & Son
12.2015 - 12.2016
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