Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vivian Alonso

Summary

Proven to excel in high-pressure environments, I leveraged efficient multitasking and exceptional customer service at Snoqualmie Casino to enhance guest satisfaction and loyalty. My expertise in cash handling and safe food practices, coupled with a knack for creating memorable experiences, significantly contributed to workplace achievements. My creative flair, showcased through innovative cake designs at Kroger, further highlights my adaptability and attention to detail.

Cordial Cocktail Waitress with outstanding knowledge of bar services, bartending and waitressing. Fantastic multitasking skills with proven history of excellent service. Dedicated to maximizing sales and customer satisfaction.

Efficient Cocktail Server with 5 years of experience. Successfully increased overall bar sales through effective salesmanship and decreasing customer wait times through proactive service.

Offering friendly and attentive approach, ready to learn and thrive in fast-paced hospitality environment. Delivers ability to quickly adapt to new tasks and environments. Ready to use and develop multitasking abilities and interpersonal skills in a healthcare role.

Overview

7
7
years of professional experience

Work History

Cocktail Server

Snoqualmie Casino
09.2019 - Current
  • Demonstrated strong multitasking skills by managing multiple customers simultaneously without compromising service quality.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Cake Decorator

Kroger
02.2018 - 07.2019
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
  • Kept work area safe and sanitized by washing utensils, tools, and countertops.
  • Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
  • Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
  • Improved bakery sales by creating innovative cake designs for holidays and special events.
  • Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
  • Packaged and priced each product according to company pricing procedures.
  • Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.
  • Updated inventory records regularly, ensuring that all necessary supplies were available for efficient workflow operation.

Education

High School Diploma -

Mount Si High School
Snoqualmie, WA
06-2015

Skills

  • Cash handling
  • Customer service
  • Handling large groups
  • Alcohol awareness
  • High volume dining
  • Speed and efficiency
  • Efficient multitasking
  • Menu memorization
  • Exceptional customer service
  • Cleaning and sanitization
  • Safe food handling
  • Stress tolerance

Languages

Spanish
Native or Bilingual

Timeline

Cocktail Server

Snoqualmie Casino
09.2019 - Current

Cake Decorator

Kroger
02.2018 - 07.2019

High School Diploma -

Mount Si High School
Vivian Alonso