Vivian Barraza
Yorba Linda,CA
Summary
Enthusiastic interior design and sales professional with experience ranging from residential design to commercial design. My experience runs the gamut of project manager to senior designer, with high emphasis on customer service, increasing sales, and team collaboration.
Overview
21
21
years of professional experience
Work History
Showroom Manager
Guilin Cabinets
02.2024 - Current
- Coached and mentored sales staff to improve their product knowledge and enhance customer service skills.
- Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
- Collaborated with company leadership on strategic planning initiatives to optimize profitability and long-term success of the sales process.
- Boosted customer satisfaction ratings through attentive service, addressing concerns promptly, and resolving issues effectively.
- Through the CRM, converted leads into loyal customers by offering personalized recommendations tailored to individual needs and preferences.
Senior Designer / Expeditor
Reborn Cabinets
07.2017 - 02.2024
- As a senior designer I created and sold remodel packages to clients, assisting with selections for their appliances, plumbing countertops, flooring, tile backsplashes and cabinetry.
- Incorporated design changes based on feedback from clients and contractors.
- In 2020, I was promoted to the sales operations team, which included assisting new program rollouts, writing standard operating procedures and evaluating current processes.
- As an expeditor on the sales operations team, I helped to streamline design processes, resulting in increased efficiency and faster project completion times.
- Created engaging presentations to senior management, showcasing new processes within the company.
- Championed a culture of continuous improvement within the sales department through regular feedback sessions and professional development opportunities.
- Trained and coached new employees on company-specific design and sales standards, enabling faster integration into project teams.
- Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
- Managed multiple projects, that were on hold simultaneously, while maintaining strict attention to detail and adherence to deadlines.
- Assisted with creating two new departments, the concierge and the expeditors.
Project Specialist Interiors
Lowe's
02.2013 - 01.2017
- Collaborated with vendors and contractors for seamless execution of high-quality projects.
- Conducted thorough site analyses to address potential challenges in the early stages of the project lifecycle.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality output.
- Presented detailed kitchen, bathroom and multi-room proposals to clients, showcasing conceptual designs aligned with their vision and requirements.
- Regularly attended industry events to stay current on trends in interior design, incorporating new ideas into client projects.
- Mentored junior team members on best practices in interior design and sales, elevating overall departmental performance levels.
- Enhanced team collaboration by implementing weekly status meetings and open communication channels.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Recommended complementary purchases to customers, increasing revenue.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Consistent sales of $900-$1.5 million per year.
Design Consultant
Bassett Furniture
03.2012 - 04.2013
- Optimized space planning for improved functionality.
- Evaluated clients'' existing spaces to identify opportunities for improvement or enhancement based on their goals and objectives.
- Enhanced client satisfaction by providing tailored design solutions.
- Presented comprehensive design proposals using 3D renderings, color boards, and material samples for client approval.
- Increased referral rates through exceptional customer service and communication skills.
Design Consultant
Ethan Allen Furniture
02.2008 - 07.2010
- Collaborated with clients to create functional, aesthetically pleasing, and budget-friendly interior designs.
- Developed space planning concepts, color palette selections, and textile presentations.
- Presented design concepts through detailed sketches, renderings, and presentations, effectively communicating ideas to clients.
- Oversaw installation of finishes, furniture and other design elements to control final product.
- Increased client base with effective networking and presentation of portfolio at industry events.
Senior Designer
EXPO Design Center A Home Depot
10.2003 - 03.2008
- Evaluated project scope and development schedule, and collaborated closely with project owners to establish parameters.
- Managed multiple projects simultaneously while maintaining strict attention to detail and adherence to deadlines.
- Reviewed project requirements to plan workflows and evaluate client time and budget constraints.
- Conducted site visits and meetings with clients to gather necessary information for successful project execution.
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
- Stayed up-to-date on industry developments by attending trade shows, workshops, networking events, maintaining professional certifications consistently honing expertise in the field.
- Illustrated visual concepts during client presentations through detailed plans and sketches by utilizing CAD and 2020.
- Assessed and interviewed potential senior designers and project designers for the Yardbird stores, Expo Design Studio and Home Depot Design Stores. I interviewed potential designers, using portfolio reviews, role-playing, and structured interviews.
Education
Associate of Arts - Management /Marketing
Golden West College
Huntington Beach, CABachelor of Arts - Interior Design
Interior Design Institue
Newport Beach, CASkills
- Sales strategy development through KPI tracking and performance analysis, one-on-one's, and training development
- Analytical problem solver
- Customer Complaint Resolution
- Marketing Coordination and brand management
- Store operations
- Interpersonal and written communication
Timeline
Showroom Manager
Guilin Cabinets
02.2024 - Current
Senior Designer / Expeditor
Reborn Cabinets
07.2017 - 02.2024
Project Specialist Interiors
Lowe's
02.2013 - 01.2017
Design Consultant
Bassett Furniture
03.2012 - 04.2013
Design Consultant
Ethan Allen Furniture
02.2008 - 07.2010
Senior Designer
EXPO Design Center A Home Depot
10.2003 - 03.2008
Associate of Arts - Management /Marketing
Golden West College
Bachelor of Arts - Interior Design
Interior Design Institue
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