Vivian Castilla
San Antonio,TX
Summary
Dynamic hospitality professional with extensive experience in various roles including serving and bartending at upscale establishments. Committed to delivering exceptional guest experiences and fostering positive dining atmospheres. Seeking to leverage my expertise in a challenging server/bartender position.
Overview
14
14
years of professional experience
Work History
Head Bartender
The Break Room Bar
Fullerton, CA
08.2015 - 04.2025
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Server
McCormick & Schmick's Seafood & Steaks
Houston, TX
01.2011 - 02.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor Of Applied Arts And Science - Culinary Management
The Art Institute of Houston
TXSkills
- Staff training and supervision
- Cash handling expertise
- Attentive service
- Taking inventory
- Strong communication skills
Languages
Spanish
Native or Bilingual
Timeline
Head Bartender
The Break Room Bar
08.2015 - 04.2025
Server
McCormick & Schmick's Seafood & Steaks
01.2011 - 02.2015
Bachelor Of Applied Arts And Science - Culinary Management
The Art Institute of Houston