Vivian Duong
Gilbert
Summary
Results-driven Store Team Leader with a proven track record in driving sales performance and enhancing guest experiences. Expertise in strategic planning and staff development, consistently achieving key performance indicators and community engagement.
Overview
6
6
years of professional experience
Work History
Store Team Leader
American Eagle
Chandler
05.2025 - Current
- Drove performance by maximizing productivity and fostering guest loyalty and styling experiences, enhancing key performance indicators.
- Increased denim sales performance by 5% compared to previous year and boosted credit card sign-ups by 46%.
- Outperformed district in community initiatives, enhancing clientele profiles of new and existing loyalty members. Organized exclusive in-store events to promote brand and increase store productivity
- Assessed business acumen to optimize profit and loss, implementing innovative solutions for strategic business plans aligned with market trends.
- Recruited, hired, and retained team of 30 associates and 3 leaders through continuous development and exposure to diverse growth opportunities and succession planning
- Created a culture of belonging and teamwork stemming from consistent recognition and feedback resulting in a sense of accountability in each individual to maintain goals and drive results
- Directed brand visual guidelines with merchandise team, facilitating effective floor sets and timely merchandise modifications.
- Optimized use of top talent by reviewing yearly calendar events and traffic trends, implementing scheduling modifications to meet business demands while maintaining payroll compliance
General Manager
ULTA Beauty
Avondale
01.2020 - 04.2025
- Drove company profitability through operational excellence, top-line sales growth, and expense control; led the 2nd highest volume location in Arizona and grew location to $12M annual volume by end of tenure
- Achieved and exceeded Ulta Beauty's objectives concerning retail and service sales, guest loyalty (including credit), payroll, omni-channel strategies, and retail shrink defined by Ulta Beauty; Exceeded district standards in credit and loyalty performance consistently each week
- Led manager and associate development through training, feedback, performance reviews, and succession planning to drive continuous development and sales performance.
- Resolved issues highlighted by Ulta Beauty's financial and operational reporting alongside store visits and audit findings to meet Ulta Beauty's store objectives and enhance company profitability.
- Optimized scheduling using store forecasts and payroll budgets, achieving sales and budgetary goals.
- Managed staffing needs while developing a diverse team of over 80 associates during peak season.
- Established a highly diverse and inclusive team at store, embodying Ulta Beauty brand through effective collaboration, open communication, and prioritization of work.
- Performed makeup applications and skincare assessments to optimize sales and guest engagement. Demonstrated products effectively to VIP guests, enhancing service quality. Analyzed market trends, contributing to ongoing education in product knowledge for various brands. Exceeded event objectives through clienteling and fostering loyalty with community engagement and brand visibility
Education
Associate of Arts - Marketing And Merchandising
Fashion Institute of Design & Merchandising
Los Angeles, CA05-2014
Skills
- Store operations management
- Sales analysis
- Visual merchandising strategies
- Customer relationship management
- Staff recruitment and training
- Performance management
- Strategic planning
- Coaching and mentoring
- Event coordination
- Community outreach/engagement
Timeline
Store Team Leader
American Eagle
05.2025 - Current
General Manager
ULTA Beauty
01.2020 - 04.2025
Associate of Arts - Marketing And Merchandising
Fashion Institute of Design & Merchandising