VIVIAN GARZA
Summary
Proven to enhance patient experience and streamline operations at Ramby Chiropractic Clinic, I excel in appointment scheduling and patient care. Leveraging Microsoft office Suite and exceptional organizational skills, I significantly reduced wait times and improved data accuracy, demonstrating a commitment to efficiency and high quality service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry level remote position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Chiropractic Assistant
Ramby Chiropractic Clinic
03.2023 - 05.2024
- Answered phones to respond to customer questions, provide information and schedule appointments
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly
- Performed electric muscle stimulation, massage, and mechanical traction
- Sanitized, restocked, and organized exam rooms and medical equipment
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Demonstrated proficiency in using various therapeutic modalities like ultrasound therapy or electrical stimulation under chiropractor supervision for better treatment outcomes
- Improved office organization by maintaining clean and well-stocked treatment rooms for daily use
- Streamlined appointment scheduling for improved patient experience and reduced wait times
Dental Insurance Information
American Dental Partners
04.2021 - 03.2023
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered
- Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts
- Collaborated with dentists to create treatment plans that optimize available insurance benefits without compromising quality of care
- Maintained accurate records of patient treatments, billing information, and insurance details to ensure seamless communication between patients, providers, and insurers
- Educated dental team members on insurance policies and procedures to promote a cohesive office environment focused on quality patient care
- Verified insurance and communicated coverage to staff and patients
- Used data entry skills to accurately document and input statements
- Maintained accurate records of customer payments
Customer Service Representative
Manhattan Life Insurance
09.2019 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Responded to customer requests for products, services, and company information
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
Education
High School Diploma -
Texas Connnections Academy
07.2023
Skills
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Scheduling Appointments
- Management
- Patient Care
- Payment Collection
- Microsoft Office Suite Familiarity
- Organizational Skills Development
- Critical Thinking
- Patient Scheduling
- Data Entry
Timeline
Chiropractic Assistant
Ramby Chiropractic Clinic
03.2023 - 05.2024
Dental Insurance Information
American Dental Partners
04.2021 - 03.2023
Customer Service Representative
Manhattan Life Insurance
09.2019 - 03.2021
High School Diploma -
Texas Connnections Academy
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