Vivian Lipscomb
Augusta
Summary
Achieved sales and profit goals through the provision of exceptional customer service and adherence to company values.,Optimized customer interactions in line with company policies to drive satisfaction.
Overview
24
24
years of professional experience
Work History
Certified Training Manager
Arbys
2015.11 - Current
- Developed and implemented training programs to enhance staff performance and operational efficiency.
- Facilitated onboarding sessions for new employees, ensuring comprehensive understanding of company policies.
- Collaborated with management to identify training needs and align programs with business objectives.
- Evaluated training effectiveness through assessments and feedback, adapting content as necessary.
General Manager
Wendy’s
2002.11 - 2015.11
- Oversaw daily operations, ensuring compliance with brand standards and operational excellence.
- Implemented training programs, enhancing staff performance and customer service quality.
- Developed and executed strategic plans to optimize store profitability and efficiency.
- Analyzed sales trends, adjusting inventory management to meet customer demands effectively.
Education
No Degree - Criminal Justice
Gordon College
Barnesville, GaAwards
International Training award from Arbys Mar 9, 2017, I trained a group of guys from Kuwait., Certified Training Manger ward from Arbys Aug 28, 2016, Triple Ace award from Arbys May 28, 2016, 10 years of dedication award from Wendys Jan 28, 2013, Best labor of the year award Jan 13, 2015
References
Jackie Telgren ( Teacher) 706-360-0503
Marcus Davis ( Operating Partner for Whataburger)
470-707-3446
Alicia Taylor ( General Manager for Burger King)
916-542-3032
Timeline
Certified Training Manager
Arbys
2015.11 - Current
General Manager
Wendy’s
2002.11 - 2015.11
No Degree - Criminal Justice
Gordon College