Vivian Lopez
Chino Hills,CA
Summary
Dynamic individual with hands-on experience in healthcare and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
9
9
years of professional experience
Work History
Optician
Kaiser Permanente
Harbor City, CA
08.2021 - 02.2024
- Educated patients on proper eyewear care and usage for optimal vision.
- Assisted in fitting and adjusting eyewear to ensure comfort and proper function.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
Optometric Assistant
Kaiser Permanente
Harbor City, CA
03.2018 - 09.2021
- Managed patient scheduling and appointment coordination for efficient clinic operations.
- Assisted optometrists with patient examination procedures, ensuring a smooth workflow.
- Educated patients on optical products and services, enhancing their understanding of options.
- Maintained inventory of optical supplies, optimizing stock levels for clinic needs.
- Trained new staff on office protocols and customer service standards to enhance team performance.
- Developed patient follow-up processes that increased appointment adherence rates.
- Collaborated with multidisciplinary teams to streamline patient care pathways and improve outcomes.
- Performed pre-testing procedures, enabling optometrists to focus on comprehensive examinations and personalized recommendations.
- Educated patients on proper contact lens care, reducing the incidence of infections and complications.
- Maintained clean and organized examination rooms to ensure a comfortable environment for patients.
- Streamlined appointment scheduling, resulting in improved patient flow and reduced wait times.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Service Representative
Kaiser Permanente
Harbor City, CA
06.2015 - 2018
- Assisted customers with inquiries and resolved issues efficiently.
- Processed member registrations and maintained accurate records within system.
- Provided support for various healthcare services, enhancing patient experience.
- Collaborated with team to streamline communication between departments.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Accepted payments and updated accounts with latest information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Optician Certificate - Optician
American Career College
CA08.2018
Skills
Customer service
Insurance verification
Computer skills
Optical dispensing
Insurance billing
Transaction processing
Eye health assessment
Attention to detail
Quality control
Appointment scheduling
Insurance approvals
Time management
Product and service recommendations
Excellent communication
Problem-solving abilities
Computer proficiency
Follow-up care
Timeline
Optician
Kaiser Permanente
08.2021 - 02.2024
Optometric Assistant
Kaiser Permanente
03.2018 - 09.2021
Service Representative
Kaiser Permanente
06.2015 - 2018
Optician Certificate - Optician
American Career College