Hi, I’m
Vivian Lugo
Odessa,TX
Summary
Vivacious but Strategic and motivated customer-oriented Sales Professional with over 6 years experience. Committed to maintaining relationships with clients and retaining accounts. Eager team builder that is hard working and enthusiastic about learning. Proven Track record of exceeding sales and service. Driven to provide superior quality customer service. Always ready to pursue new challenges and learn new skills.
Overview
10
years of professional experience
12
years of post-secondary education
Work History
Volkswagen Of Midland Odessa, Midland, TX
Sales Professional
09.2020 - Current
Job overview
- Maintained consistent Car sales by developing and deepening positive customer connections.
- Applied prospecting expertise to generate and pursue leads, setting up appointments and site visits to maintain budding relationships.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Drove team revenue totals by bringing in top sales numbers.
- Expanded customer base and boosted profit within product line.
Zales The Diamond Store, Odessa, TX
Sales Associate
10.2016 - 12.2021
Job overview
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Provided positive first impressions to welcome existing, new and potential customers.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Processed product returns and assisted customers with other selections.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories and merchandise care.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
MRC Global, Odessa, TX
Sales Support
04.2019 - 05.2020
Job overview
- Assisted with on-going competitive analysis' to include the preparation of reports or other materials.
- Established and maintained relevant files for all vendors regarding ordered materials. Implemented spreadsheets only for large hot accounts to expedite certain orders.
- Multitasked with directing incoming call with proper phone etiquette, taking messages, creating leads, daily general office duties, and generating sales purchase orders.
- Managed accounts to retain existing relationships and grow share of business.
- Answer incoming calls from customers and internal contacts, take messages and follow-up as appropriate
- Perform efficient and accurate data entry using MRC Global specific software: may include purchase orders, sales orders, expediting, sales quotes, buyouts and/or direct shipments with vendor verification
- Confirm accuracy of purchases with vendors to include shipping, billing and customer support;
- Established excellent rapport with management, corporate employees, branch employees, vendors, and customers using written correspondence, proper phone etiquette, and other effective interpersonal skills
Culligan Water Conditioning Service, Midland, TX
Service Coordinator
04.2017 - 04.2019
Job overview
- Upheld client satisfaction by designing accurate and detailed timelines for residential/commerical services and alerting clients of changes.
- Designed individualized service plans that took into account clients' goals and preferences.
- Followed up to confirm appointments.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Organized ongoing maintenance schedules to boost system performance.
- Managed efficient teams of up to 20 employees.
- Daily, weekly and monthly closeouts.
- Generated spreadsheets for upkeep/breakdowns on gas cards by technician and department
Education
University Of The Permian Basin , Odessa
BBA from Management
01.2018 - 05.2023
Odessa College , Odessa
Associate of Arts from Business Administration And Management
01.2014 - 05.2016
Permian High School , Odessa, TX
High School Diploma
01.2010 - 06.2014
Skills
Lead prospecting
Timeline
Sales Professional
Volkswagen Of Midland Odessa
09.2020 - Current
Sales Support
MRC Global
04.2019 - 05.2020
University Of The Permian Basin
BBA from Management
01.2018 - 05.2023
Service Coordinator
Culligan Water Conditioning Service
04.2017 - 04.2019
Sales Associate
Zales The Diamond Store
10.2016 - 12.2021
Odessa College
Associate of Arts from Business Administration And Management
01.2014 - 05.2016
Permian High School
High School Diploma
01.2010 - 06.2014
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