Jacqueline Yanez
Austin,TX
Summary
Dynamic and experienced professional seeking a challenging position to leverage a diverse background in education, management, and analyzing client needs. Proven ability to develop and deliver engaging training programs, customer service, and adaptability to new environments.
Overview
5
5
years of professional experience
Work History
Service Coordinator
Aqua Pure Midland Odessa
05.2024 - Current
- Coordinated service schedules and appointments with clients.
- Researched, identified and resolved customer complaints in a timely manner.
- Assisted in the development of training materials related to service coordination processes.
- Maintained accurate records of services provided for each client.
Senior Technician
Arbor Eye Center
Austin , TX
02.2022 - 04.2024
- Created instructional materials such as user manuals, job aids, and PowerPoint presentations for incoming hires.
- Performed debugging and troubleshooting activities to identify issues in existing systems
- Accelerated product inventory from suppliers and vendors, optimizing resource allocation from a 2-3 week turnaround to 1 week.
Teacher
Austin Independent School District
Austin , TX
08.2021 - 02.2022
- Developed and delivered training programs to student's in lab room's policies and procedures.
- Conducted regular assessments of student performance and provided feedback for improvement.
- Collaborated with administrators, faculty members, parents, and community partners to support student success.
Teacher/Coach
Ector County Independent School District
Odessa , TX
08.2019 - 05.2021
- Revamped paper-based courses into 100% interactive computer based programs for 250 students.
- Slashed the failing rate of students by 10-15% by tracking and interpreting data while enhancing educational content.
- Resolved communication roadblocks by 50% by requiring communication via remind101.
Education
Bachelor of Science -
Texas State University
San Marcos, TXSkills
- Project Management
- Technology Resource Integration
- Customer Relationship Management
- Coaching and Mentoring
- Teaching strategies
- Performance Evaluation
Timeline
Service Coordinator
Aqua Pure Midland Odessa
05.2024 - Current
Senior Technician
Arbor Eye Center
02.2022 - 04.2024
Teacher
Austin Independent School District
08.2021 - 02.2022
Teacher/Coach
Ector County Independent School District
08.2019 - 05.2021
Bachelor of Science -
Texas State University
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