Vivian Oconnor
Wharton,NJ
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Ramapo College Of New Jersey
Mahwah, New Jersey
09.2023 - Current
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Maintained cleanliness of warehouse areas by sweeping floors, emptying trash cans and organizing shelves.
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Sales Associate
Big Lots
Dover, New Jersey
03.2021 - 12.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
Store Associate
Spirit Halloween LLC
Paramus, New Jersey
09.2021 - 11.2024
- Assisted customers with product selection, pricing and availability.
- Provided cash register operations and handled customer payments.
- Stocked shelves with merchandise and maintained inventory levels.
- Organized store displays to ensure maximum visibility of products.
- Addressed customer complaints in a professional manner.
- Processed returns and exchanges according to company policy.
Front Desk Receptionist
Fitness 19 Gym
Paramus, New Jersey
05.2024 - 09.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Food Waiter
La Forchetta
Wharton, NJ
07.2019 - 11.2020
- Greeted customers and provided menus to guests.
- Assisted with seating arrangements and answered any questions regarding menu items or specials of the day.
- Took orders accurately, efficiently and courteously from customers in a timely manner.
- Delivered food orders to tables promptly while ensuring accuracy of order.
- Replenished beverages throughout meal service as needed.
- Removed dirty dishes from tables in a prompt and efficient manner.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Processed payments for purchases using cash, credit cards or other payment methods.
Education
Management
Ramapo College of New Jersey
Mahwah, NJ05-2027
Skills
- File Organization
- Supply Management
- Cash Handling
- Clerical Support
- Customer Service
- Guest Relations
- Inventory Control
Timeline
Front Desk Receptionist
Fitness 19 Gym
05.2024 - 09.2024
Front Desk Receptionist
Ramapo College Of New Jersey
09.2023 - Current
Store Associate
Spirit Halloween LLC
09.2021 - 11.2024
Sales Associate
Big Lots
03.2021 - 12.2024
Food Waiter
La Forchetta
07.2019 - 11.2020
Management
Ramapo College of New Jersey
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