Vivian Ramirez
Houston,TX
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at House of Blues Houston. Proven ability to build lasting relationships and enhance guest experiences through effective communication and problem-solving. Adaptable team player with strong time management and cash handling expertise, committed to delivering excellence in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Associate
El Gato Coffeehouse
Houston, TX
10.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Cocktail Waitress
House of Blues Houston
Houston, TX
09.2022 - 10.2025
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Delivered food and beverage orders accurately and efficiently to customers throughout venue.
- Maintained cleanliness and organization of service areas, enhancing overall guest experience.
- Assisted with training new staff on service protocols and product knowledge, fostering team development.
- Collaborated with kitchen staff to coordinate timely order preparation and delivery during events.
- Handled cash transactions accurately, ensuring accountability in daily sales reports.
- Engaged with guests to create a welcoming atmosphere, promoting positive interactions and loyalty.
- Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
- Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
- Contributed to team success by assisting fellow staff members during busy periods, promoting a supportive work environment.
- Assisted in training new cocktail waitresses on proper serving techniques, company policies, and customer service best practices.
- Handled cash transactions accurately, balancing daily sales at the end of each shift without discrepancies consistently.
- Maximized revenue opportunities through upselling premium liquors within specialty cocktails based on individual guest tastes.
- Developed rapport with regular customers, fostering a welcoming environment and encouraging repeat business.
- Resolved guest issues professionally, efficiently turning negative experiences into positive outcomes whenever possible.
- Boosted customer satisfaction by providing attentive service and promptly addressing any concerns or requests.
- Assisted with bartending duties during high-volume shifts.
- Increased beverage sales through suggestive selling techniques based on customer preferences and popular menu items.
Cleaning Technician
Natural Care Cleaning Service
Houston, TX
01.2021 - 09.2022
- Operated cleaning equipment to maintain high standards of cleanliness in assigned areas.
- Conducted thorough inspections to ensure compliance with safety and sanitation protocols.
- Trained new team members on proper cleaning techniques and equipment usage.
- Implemented efficient cleaning schedules to optimize workflow and reduce downtime.
- Collaborated with management to develop improved cleaning procedures and practices.
- Monitored inventory levels of cleaning supplies, ensuring timely replenishment as needed.
- Developed and maintained positive relationships with clients through responsive service.
- Led team meetings to discuss challenges, share best practices, and improve overall performance.
- Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
- Safeguarded property integrity by careful handling of client belongings during the cleaning process.
- Assisted in training new team members on company protocols and best practices for exceptional service delivery.
- Swept floors, removed debris and returned equipment to proper areas at end of each shift.
- Demonstrated attention to detail through meticulous window washing, resulting in streak-free glass surfaces.
- Performed deep-cleaning tasks for optimal sanitation levels in high-traffic areas.
- Provided excellent service by addressing client concerns promptly and professionally.
- Reduced allergens and improved air quality through thorough dusting, vacuuming, and mopping.
Server
IPic Theaters
Houston, TX
06.2016 - 01.2021
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders accurately, enhancing guest satisfaction.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Trained new servers on menu items and service protocols, improving team efficiency.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Monitored customer needs, adapting service style to enhance dining experience.
- Resolved guest complaints effectively, fostering positive relationships and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
High School Diploma -
Pasadena Memorial HS
Pasadena, TXSkills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Listening skills
Multi-tasking strength
Excellent people skills
Problem-solving
Reliable and punctual
Exceptional customer service
Relationship building
Outgoing personality
Cash handling
Money handling
Flexible schedule
Cash register operation
Stocking and receiving
Client service
Conflict resolution
Customer needs assessment
POS system operation
Upselling
Adapt to diverse groups
Cleaning techniques
Guest relations
Merchandise display
Order processing
Certification
TABC
Food Handlers
Timeline
Sales Associate
El Gato Coffeehouse
10.2025 - Current
Cocktail Waitress
House of Blues Houston
09.2022 - 10.2025
Cleaning Technician
Natural Care Cleaning Service
01.2021 - 09.2022
Server
IPic Theaters
06.2016 - 01.2021
High School Diploma -
Pasadena Memorial HS