Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vivian Stillwell

Mary Esther

Summary

Results-driven sales associate with strong customer service and cash handling skills. Known for problem-solving abilities and fostering team collaboration to enhance client satisfaction.

Overview

21
21
years of professional experience

Work History

Sales Associate

Saks OFF 5TH
Destin, FL
03.2019 - 03.2026
  • Delivered exceptional customer service to enhance shopping experience and build brand loyalty.
  • Managed inventory levels, ensuring product availability and organized displays for optimal sales presentation.
  • Trained new associates on sales techniques, product knowledge, and store policies to improve team performance.
  • Executed promotional events and visual merchandising strategies to drive foot traffic and increase sales revenue.
  • Resolved customer inquiries and complaints promptly, fostering positive relationships and repeat business.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Engaged with customers to build rapport and loyalty.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Area Supervisor

Old Time Pottery Inc.
Destin, FL
01.2005 - 02.2019
  • Oversaw daily operations and ensured adherence to company policies and procedures.
  • Trained and mentored staff, enhancing team productivity and performance.
  • Implemented process improvements that streamlined workflows and reduced operational delays.
  • Managed inventory levels, ensuring optimal stock availability for customer needs.
  • Fostered a collaborative work environment, driving team cohesion and morale through effective communication.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Marked-down clearance items and relocated merchandise to proper store areas.

Education

High School Diploma -

Pampanga High School
Pampanga, Philippines

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Cash handling accuracy
  • Client service
  • Store opening and closing
  • POS system operation

Languages

Tagalog
Native or Bilingual

Timeline

Sales Associate

Saks OFF 5TH
03.2019 - 03.2026

Area Supervisor

Old Time Pottery Inc.
01.2005 - 02.2019

High School Diploma -

Pampanga High School