Vivian Stokes
Indianapolis,IN
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Darden Restaurants, Olive Garden. Proven ability to engage guests and enhance their dining experience while efficiently managing high-volume service. Strong work ethic complemented by cash handling expertise and a commitment to maintaining a welcoming environment.
Overview
6
6
years of professional experience
Work History
Server
Darden Restaurants, Olive Garden
11.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Hostess
IHOP
08.2023 - 11.2023
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Server
B&d Burgers
02.2022 - 08.2023
Receptionist
The Artist Hair Studio
12.2018 - 01.2022
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
Education
Crosspointe Christian Academy
Avon INSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Safe food handling
- High volume dining
- Suggestive selling
Timeline
Server
Darden Restaurants, Olive Garden
11.2023 - Current
Hostess
IHOP
08.2023 - 11.2023
Server
B&d Burgers
02.2022 - 08.2023
Receptionist
The Artist Hair Studio
12.2018 - 01.2022
Crosspointe Christian Academy
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