Viviana Bonilla
Cathedral City,CA
Summary
Strong leader and problem-solver dedicated to always improve and be great at what i do. 9+ years of customer service, Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Server
Otori Sushi
01.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables without compromising service quality.
- Served food and beverages promptly while focusing attention to the customers needs.
- Worked with POS system to place orders and manage bills.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Used slow periods to restock supplies, ice, trays, and table mats.
Sales Associate
Sephora
10.2023 - 02.2024
- Organized racks and shelves to maintain store visual appeal and organized, and promote specific merchandise.
- Greeted and approached customers as they arrived to ensure satisfaction and listen to their needs.
- Helped customers locate products and checked store system for merchandise at other locations to secure sales.
- Built relationships with customers to encourage repeat business while also meeting sale goals.
- Managed returns, exchanges and refunds in accordance with store policy.
Store Manager
Fresh Juice Bar
04.2016 - 12.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory Orders, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele and steady business.
- Recruited, Interviewed, Hired and trained new employees.
Education
High School Diploma -
San Jacinto High School
Cathedral City, CA05-2016
Skills
- Strong work ethic
- Exceptional customer service
- Passionate
- Team leadership
Timeline
Sales Associate
Sephora
10.2023 - 02.2024
Server
Otori Sushi
01.2023 - Current
Store Manager
Fresh Juice Bar
04.2016 - 12.2021
High School Diploma -
San Jacinto High School
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