Viviana Cifuentes
MESQUITE,Texas
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Cashier
Central Market
06.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Security Receptionist
Genpact LLC
11.2017 - 03.2021
- Enhanced building security by diligently monitoring CCTV systems and reporting suspicious activities.
- Assisted in reducing security risks by conducting thorough bag checks and screening processes for all entrants.
- Supported receptionist duties, such as answering phone calls and emails, scheduling appointments, and managing facility calendars.
- Provided exceptional customer service, addressing inquiries and directing visitors to appropriate departments or personnel.
Loan Processor, Customer Service Representative
EZMoney Loan Services
02.2008 - 06.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Educated customers about billing, payment processing and support policies and procedures.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
Loan Processor
Texas Car Title And Payday Loan Services
05.2005 - 02.2008
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
Education
High School Diploma -
Mesquite Academy
Mesquite, TX05.2011
Skills
- Customer Service
- Work Ethic and Integrity
- Time management skills
- Cash Register Operation
- Cash Management
- Guest inquiries
- Reliable and Responsible
- Team Collaboration
Languages
Spanish
Professional Working
Timeline
Cashier
Central Market
06.2022 - Current
Security Receptionist
Genpact LLC
11.2017 - 03.2021
Loan Processor, Customer Service Representative
EZMoney Loan Services
02.2008 - 06.2011
Loan Processor
Texas Car Title And Payday Loan Services
05.2005 - 02.2008
High School Diploma -
Mesquite Academy
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