Viviana Erazo
Santa Maria,CA
Summary
Dedicated Housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests.
Efficient and reliable with hands-on experience in packaging operations across various industries. Skilled in operating packaging machinery, manual packing, and maintaining workplace safety standards. Demonstrates strong organizational skills and the ability to work effectively under pressure. Contributed to improving packaging speed and reducing material waste in previous roles, enhancing overall productivity.
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
7
7
years of professional experience
Work History
Housekeeper
CalPoly
San Luis Obispo, California
06.2025 - 09.2025
- Cleaned and sanitized campus facilities to maintain a welcoming environment.
- Organized cleaning supplies and equipment for efficient access and usage.
- Followed safety protocols to ensure a secure working environment.
- Implemented best practices for waste disposal and recycling programs.
- Assisted in training new staff on cleaning procedures and standards.
- Collaborated with team members to coordinate cleaning schedules effectively.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Maintained and organized cleaning supplies stock.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Disinfected telephones, light switches and other frequently touched objects.
- Reported any maintenance issues or damage to supervisors immediately.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Returned rooms to occupant-ready status to satisfy future guests.
- Assisted in laundry services including washing, drying, and folding linens.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
Manufacturing Production Associate
Central City Labor
Santa Maria, California
04.2025 - 07.2025
- Operated machinery to assemble components for various products.
- Inspected finished goods for quality assurance and adherence to standards.
- Collaborated with team members to streamline production processes.
- Completed job orders by following instructions from supervisors or team leads.
- Supported coworkers with tasks related to assembly line operations.
- Loaded, unloaded, and moved raw materials using hand trucks or pallet jacks.
- Calibrated tools and instruments used during the manufacturing process.
General Laborer
Windset Farms
Santa Maria, CA
04.2024 - 04.2025
- Operated machinery to assist in planting and harvesting crops efficiently.
- Maintained cleanliness and organization of work areas to promote safety.
- Assisted in loading and unloading materials from delivery trucks.
- Collaborated with team members to complete daily tasks effectively.
- Cleaned tools, equipment, and work areas in order to maintain a safe and organized workspace.
- Moved heavy objects using dollies, carts, hoists, or other manual labor techniques.
- Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
- Assisted tradespeople with tasks such as measuring, cutting, and preparing materials.
- Printed and applied shipping labels for boxes and packages according to product distribution instructions.
- Followed safety protocols to ensure a secure working environment.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Followed instructions from supervisors regarding specific tasks that needed to be completed.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Operated and maintained a variety of equipment including hand and power tools.
- Lubricated and cleaned machinery and tools.
Packer
Windset Farms
Santa Maria, California
04.2024 - 04.2025
- Packaged fresh produce efficiently for shipping to retail locations.
- Operated packing equipment and performed routine maintenance checks.
- Inspected products for quality and ensured adherence to safety standards.
- Followed packing instructions accurately to meet customer specifications.
- Trained new staff on packing procedures and safety protocols.
- Packed products in accordance with specified instructions.
- Labeled boxes, crates, and other containers accurately.
- Wrapped items securely using appropriate packing materials.
- Assembled customer orders from stock and packed items in boxes.
- Verified labels for appropriate order numbers and item specifications.
- Arranged items on pallets according to size and weight.
- Assembled cartons, crates, and containers to prepare for shipping.
- Provided assistance in the assembly line when needed.
- Adhered to product safety and hygiene guidelines for health and regulatory compliance.
- Utilized barcode scanners to track incoming and outgoing shipments.
- Weighed or counted items for distribution to conform to company standards.
- Operated hand trucks, pallet jacks, and forklifts to move materials.
- Operated forklifts, pallet jacks, shrink wrap machines, and other equipment as needed.
Call Center Team Leader
Cooperativa de transporte Carigan
09.2018 - 03.2023
- Supervised daily operations of call center team activities and workflows.
- Trained new team members on customer service protocols and software usage.
- Monitored call quality and provided feedback to improve performance standards.
- Coordinated schedules and managed shift assignments for optimal coverage.
- Handled escalated customer inquiries to ensure timely resolution and satisfaction.
- Collaborated with other departments such as IT or HR when needed.
- Maintained records of all calls received, including detailed notes regarding customer inquiries and complaints.
- Updated customer accounts, addresses and contact information within call management databases.
- Maintained strong call control and quickly worked through scripts to address problems.
- Prepared reports on team performance, customer feedback, and operational metrics for senior management.
- Participated in the recruitment and selection process for new team members.
- Used reference files to answer simple questions about client business.
- Monitored emergency and code alarms, making emergency announcements or routing emergency calls to appropriate location.
- Recorded messages, suggesting rewording for clarity or conciseness.
- Operated telephone switchboard and routed calls to correct destination.
- Assisted administrative team with accepting orders, scheduling appointments or meeting rooms or sending and receiving faxes.
Secretary Manager
Cooperativa de transporte Carigan
09.2018 - 03.2023
- Managed daily office operations and ensured smooth workflow in transportation services.
- Coordinated schedules and appointments for management and staff effectively.
- Maintained accurate records and files for transportation contracts and correspondence.
- Assisted in preparing reports and documents for board meetings and presentations.
- Organized company events and meetings to strengthen team collaboration.
- Handled customer inquiries and resolved issues with professionalism and efficiency.
- Maintained a high level of confidentiality in all areas of work.
- Scheduled interviews with job applicants when required.
- Monitored emails sent to the company email address; responded to inquiries in a timely manner.
- Performed basic bookkeeping duties such as reconciling accounts payable and receivable statements.
- Answered telephones, directed calls, and took messages.
- Coordinated travel arrangements for staff members; booked flights, hotels and rental cars.
- Processed vendor payments according to established timelines.
- Organized meetings and conferences, prepared agendas and took minutes of proceedings.
- Performed general office duties such as photocopying, faxing, scanning.
- Managed office operations and procedures, including recordkeeping systems, filing systems, supply requisition, mail distribution and other administrative services.
- Assisted with the preparation of payroll documents for processing.
- Prepared reports, presentations and correspondences using MS Office Suite.
- Provided support to executive team by managing calendars, scheduling appointments and organizing events.
- Managed busy calendar for executive team, planning and preparing meetings and communications.
- Organized and maintained documents, files and records.
Education
Accounting
UTPL
Bachelor of Science -
Unidad Educativa La Porciuncula
English Language
Fine Tuned English
Primeros Auxilios Y Voluntariado - Primeros Auxilios
Cruz Roja
Skills
- Cleaning techniques
- Chemical handling
- Sanitation practices
- Equipment maintenance
- Team collaboration
- Problem solving
- Attention to detail
- Customer service
- Staff training
- Communication skills
- Dusting
- Deep cleaning
- Restroom detailing
- Housekeeping
- Exceptional communicator
- FLUENT IN SPANISH
- Customer feedback management
- Cleaning and organizing
- Excellent oral and written communication
- Hardworking
- Customer service-focused
- Teamwork
- Bathroom cleaning
- Kitchen sanitizing
- Office administration
- Document management
- Scheduling appointments
- Customer correspondence
- Report preparation
- Recordkeeping systems
- Event coordination
- Communication software
- Quality assurance
- Confidentiality maintenance
- Meeting support
- Payroll administration
- Mail distribution
- [Software] expertise
- Information archiving
- Database maintenance
- Multi-line phone systems
- data tracking
- Office staff leadership
- Report writing
- Data verification
- Appointment scheduling
- Office correspondence
- Phone reception
- Organization
- Packing efficiency
- Packing procedures
- Equipment operation
- Assembly line operations
- Inventory management
- Shipping and receiving
- Product sorting
- Weight measurement
- Shipping/Shipments
- Warehouse safety
- Packing boxes
- Labeling accuracy
- Product packaging
- Barcode scanning
- Scanner systems
- Machine operation
- Labeling
- Product organization
- Efficient packing
- Quality control
- Weighing and measuring
- Box building
- Stacking proficiency
- Barcode scanners
- Basic mathematics
Languages
5,1
Timeline
Housekeeper
CalPoly
06.2025 - 09.2025
Manufacturing Production Associate
Central City Labor
04.2025 - 07.2025
General Laborer
Windset Farms
04.2024 - 04.2025
Packer
Windset Farms
04.2024 - 04.2025
Call Center Team Leader
Cooperativa de transporte Carigan
09.2018 - 03.2023
Secretary Manager
Cooperativa de transporte Carigan
09.2018 - 03.2023
Accounting
UTPL
Bachelor of Science -
Unidad Educativa La Porciuncula
English Language
Fine Tuned English
Primeros Auxilios Y Voluntariado - Primeros Auxilios
Cruz Roja