Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Viviana Martinez

Houston,TX

Summary

Reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Overview

Work History

Cashier

Shipley's Donuts
Houston, TX
06.2023 - 10.2023
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Performed other duties as assigned by management.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Resolved customer complaints professionally in accordance with company policy.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Issued receipts, refunds, credits or change due to customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Answered customer questions and provided store information.
  • Stocked shelves with freshly baked donuts throughout the day.
  • Kept records of inventory levels and restocked supplies as needed.
  • Frosted and decorated donuts according to customer specifications.
  • Prepared fillings for jelly-filled donuts.
  • Packaged completed orders for delivery or pickup by customers.
  • Presented available merchandise with attractive displays and pleasing arrangements.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.

Education

High School Diploma -

Channelview High School
Channelview, TX
05-2023

Skills

  • Customer Service
  • Cash Handling
  • Cash Register Operation
  • Payment Collection
  • Drawer balancing
  • Time management skills
  • Merchandise Restocking
  • Cleaning and sanitizing
  • Written and verbal communication
  • Order Packaging
  • Inventory Stocking

Languages

Spanish
Full Professional

Timeline

Cashier

Shipley's Donuts
06.2023 - 10.2023

High School Diploma -

Channelview High School
Viviana Martinez