Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Viviana Tamayo

LOMPOC ,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities.

Overview

9
9
years of professional experience

Work History

Consumer Loan Funder

Coasthills Credit Union
03.2021 - Current
    • Review loan documents for completeness and identified missing documentation.
    • Provide quick turnaround times for finalizing loans.
    • Advise loan officers to comply with loan guidelines and apply best practices.
    • Handle any conditions sent from the underwriting department.
    • Maintain strict confidentiality of bank records and client information.
    • Stay up to date on loan regulation changes, processing loan applications in compliance with current laws.

Call Center Operations Specialist

Coasthills Credit Union
10.2017 - 03.2021
    • Responded to customer calls, instant messages and emails to answer questions about personal accounts, products and services.
    • Opened, closed, and updated personal, IRA and trust accounts for customers.
    • Educated customers on features and benefits of banking products and services.
    • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
    • Educated customers on online banking and mobile banking applications.
    • Executed wire transfers, stop payments and account transfers.
    • Referred customers to other banking departments for specialized services.
    • Trained new hires
    • Cross-sold credit cards, loans and other bank products.
    • Calculated fees due, interest and change for customer transactions.

Food Service Worker

Child Development Center
07.2017 - 10.2017
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Operated dishwashing and sanitizing equipment.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
  • Distributed food to classrooms.

Deli/Bakery Associate

Military Deli And Bakery Services
01.2016 - 07.2017
    • Arranged bakery displays to showcase baked goods and cakes to drive product sales.
    • Answered customer questions about products and services, and helped locate products.
    • Maintained tidy and organized work area to comply with cleanliness standards.
    • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
    • Monitored inventory levels.
    • Prepared salads and sandwiches for customers.

Shift Supervisor

Dominos Pizza Inc.
02.2015 - 02.2016
    • Completed store opening and closing procedures and balanced tills.
    • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
    • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
    • Completed cash and credit card transactions accurately.
    • Managed inventory to keep location well stocked with necessary supplies.

Education

High School Diploma -

Lompoc High School
Lompoc, CA
06.2014

Skills

  • Attention to Detail
  • Active Listening and Learning
  • Customer Service
  • Decision-Making
  • Superior Time Management
  • Organization

Languages

English
Spanish

Timeline

Consumer Loan Funder

Coasthills Credit Union
03.2021 - Current

Call Center Operations Specialist

Coasthills Credit Union
10.2017 - 03.2021

Food Service Worker

Child Development Center
07.2017 - 10.2017

Deli/Bakery Associate

Military Deli And Bakery Services
01.2016 - 07.2017

Shift Supervisor

Dominos Pizza Inc.
02.2015 - 02.2016

High School Diploma -

Lompoc High School

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Viviana Tamayo