Summary
Overview
Work History
Education
Skills
Timeline
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Viviana Mercado

Lake Mary,FL

Summary

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

11
11
years of professional experience

Work History

Administrative Assistant

Dr. Santana Parachinni
Ponce, Puerto Rico
10.2016 - 07.2019
  • Organized patient billing and insurance documentation for processing.
  • Updated and maintained electronic health records with accuracy and confidentiality.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Managed appointment scheduling for clients and office meetings.

Speech-Language Pathologist Assistant

Vimar Therapy Group
Ponce, Puerto Rico
02.2016 - 10.2017
  • Implemented individualized treatment plans under the guidance of licensed professionals.
  • Documented patient progress and maintained accurate therapy records.
  • Collaborated with interdisciplinary teams to enhance patient care strategies.
  • Educated families on speech and language development techniques for home practice.

Pandora Jewerly

Pandora Jewelry
Ponce, Puerto Rico
12.2012 - 11.2016
  • Completed day-to-day duties accurately and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Maintained inventory levels and organized stockroom effectively.
  • Greeted customers and provided exceptional customer service.

Pacsun

PacSun Clothing
Ponce, Puerto Rico
05.2008 - 12.2012
  • Completed day-to-day duties accurately and efficiently.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Processed customer transactions accurately and efficiently at busy retail location.
  • Provided excellent customer service by addressing inquiries and resolving issues.

Education

Bachelor of Science - Speech Language Assistant

Caribbean University
Ponce
05-2014

Skills

  • Communication skills
  • Team collaboration
  • Critical thinking
  • Attention to detail

Timeline

Administrative Assistant

Dr. Santana Parachinni
10.2016 - 07.2019

Speech-Language Pathologist Assistant

Vimar Therapy Group
02.2016 - 10.2017

Pandora Jewerly

Pandora Jewelry
12.2012 - 11.2016

Pacsun

PacSun Clothing
05.2008 - 12.2012

Bachelor of Science - Speech Language Assistant

Caribbean University

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