Vivian Aileen Pales Rodriguez
Cambridge,MA
Summary
Determined and Compassionate leader with strengths in communication and collaboration Successful at working with diverse communities. Flexible hard worker ready to learn and contribute to team success.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Clerk in Student Registration Center
Cambridge Public Schools
01.2024 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Outreach Worker for Spanish Community
Community Engagement
08.2021 - Current
- Educated communities on resources and programs.
- Helping families with cultural interpretation in Spanish in teacher conferences .
- Organized zoom call events for Spanish community to maximize the information that the city wants to share .
- Summarized and collected data to prepare Weekly Report ,Tracking Sheet events and Monthly report for the city.
Assistant Manager
Hot Topic Store
07.2005 - 05.2010
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Mentored staff to enhance skills and achieve daily targets using motivational leadership.
- Conducted job interviews led employee performance evaluations with constructive feedback .
- Managed social media platforms and utilized metrics to increase engagement and sales performance.
Manager Trainer
Claire’s Store
08.1997 - 03.2005
- Effectively trained instructors and supervisors on techniques for managing employees.
- Mentored team members to succeed and advance within the department and company and motivated employees.
- Fostered a culture of continuous improvement, offering constructive feedback and encouraging open communication among team members.
- Increased overall team productivity by identifying skills gaps and providing targeted coaching sessions.
Student Tutor /Summer Camp Assistant
Aileen Rodriguez
06.1998 - 07.2001
- Used positive techniques to encourage and motivate students.
- Helped to develop educational plans to meet the needs of individual students.
- Worked closely with parents, tutors to offer each student support.
- Implemented creative problem-solving techniques in tutoring sessions, resulting in improved critical thinking skills.
Education
Master of Science - International Business Intelligence
Inter American University of Puerto Rico Ponce
Mercedita, PR01-2023
BBA - Marketing
Inter American University Of Puerto Rico Ponce
Mercedita, PR06.2021
Minor - Human Resources Management
Inter American University of Puerto Rico Ponce
Mercedita, PR06.2021
Associate of Science - Business Administration
Inter American University Of Puerto Rico Ponce
Mercedita, PR12.2020
Skills
- Team building and leadership
- Culturally sensitive , Fluent in Spanish
- Relationship building
- Microsoft Office
- Public speaking
- Community outreach Knowledge
- Strong skills in Photography
- Event organization
- Teamwork and collaboration
- Creative thinking
Accomplishments
- Recognized as Employee of the District for outstanding performance and team contributions.
- Number one store for ADS in the region
- Won the Holiday Contest at the Region Level and the companies Grand Prize.
- Receive the VP Perfect Store visit pin
Certification
Restorative Justice Circle Training
National Veteran Caregivers Training Program
The Mind Matters: Families Make a Difference
Making Connections (Community Engagement Team)
Community Service
School Council of VLUS 2024
Caregiver Council 2024
Latinx Facilitator 2024
Cambridge Families of Color Coalition (CFCC) 2024
School Council of Graham Park 2018
Leader of Spanish Speaker Group (Graham Park ) 2019
President Of Normative Policy Committee (Head Start) 2015
References
Rodney Mercado (District Manager Hot Topic) (626) 893 1560 rodmerc@gmail.com
Lauren Morse (646) 319 4364 lmorse@cpsd.us
Dr. Melissa Colon (857) 928 5640 colon.melissa@gmail.com
Prof. Sigrid E Vazquez email sigrid70@gmail.com
Languages
Spanish
Native or Bilingual
Timeline
Clerk in Student Registration Center
Cambridge Public Schools
01.2024 - Current
Outreach Worker for Spanish Community
Community Engagement
08.2021 - Current
Assistant Manager
Hot Topic Store
07.2005 - 05.2010
Student Tutor /Summer Camp Assistant
Aileen Rodriguez
06.1998 - 07.2001
Manager Trainer
Claire’s Store
08.1997 - 03.2005
Minor - Human Resources Management
Inter American University of Puerto Rico Ponce
Associate of Science - Business Administration
Inter American University Of Puerto Rico Ponce
Master of Science - International Business Intelligence
Inter American University of Puerto Rico Ponce
BBA - Marketing
Inter American University Of Puerto Rico Ponce
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