Vivian Cynthia Vieyra
Lewisville,TX
Summary
Polite and professional Call Center Representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Call Center Representative
Gaylord Texan Resort & Convention Center
01.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Caregiver
Avanti Senior Living
09.2021 - 01.2023
- PRN - Front desk concierge
- Set appointments for bus transportation to doctor appointments
- Greet every resident with a smile, direct guests to AL Side or Memory Care
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Front Desk Receptionist
Hampton by Hilton/Homewood Suites
01.2020 - 08.2021
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
Education
High school or equivalent -
Lynwood High School
Lynwood, CA01.2016
Skills
- Payment Processing
- Complaint Resolution
- Call Control
- Account Updating
- Inbound Phone Call Management
- Quality Assurance Controls
- Call Center Customer Service
Certification
- TABC
- Food Handler
- CPR/FIRST AID
Willing To Relocate
- Arlington, TX
- Frisco, TX
- Plano, TX
Timeline
Call Center Representative
Gaylord Texan Resort & Convention Center
01.2023 - Current
Caregiver
Avanti Senior Living
09.2021 - 01.2023
Front Desk Receptionist
Hampton by Hilton/Homewood Suites
01.2020 - 08.2021
High school or equivalent -
Lynwood High School
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