Vivianna Rojas
Marengo
Summary
Motivated food service professional with experience as a shift leader and line cook in fast-paced restaurant environments. Skilled in team leadership, inventory management, and high-quality food preparation. Proven ability to resolve customer issues, maintain sanitation standards, and support efficient kitchen operations while ensuring excellent customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Manager
Dunkin'
10.2025 - Current
- Supervised daily operations to ensure efficient service delivery and optimal customer satisfaction.
- Trained and mentored team members on best practices and operational procedures.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained and mentored new employees to maximize team performance.
Line Cook
Hooters
05.2023 - Current
- Prepared and cooked menu items according to established recipes and quality standards.
- Maintained cleanliness and organization of kitchen stations to ensure food safety compliance.
- Assisted in training new staff on cooking techniques and kitchen equipment usage.
- Streamlined food preparation processes, enhancing overall operational efficiency during high-volume shifts.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Checked food temperature regularly to verify proper cooking and safety.
Shift Leader
Taco Bell
10.2023 - 05.2024
- Led a team of employees, achieving efficient operations by providing guidance and support
- Developed and implemented strategies to improve productivity and streamline processes, increasing team efficiency
- Managed daily operations, including scheduling, inventory management, and customer service, ensuring smooth workflow
- Maintained high standards of quality control, resulting in increased customer satisfaction
- Oversaw the hiring process by conducting interviews and making hiring decisions based on qualifications and company culture fit
- Provided ongoing coaching and mentoring to team members, supporting their professional development and performance
- Resolved customer complaints or issues promptly, maintaining a positive brand image
- Ensured compliance with all regulatory requirements related to health, safety, and sanitation, reducing risk
- Managed food inventory and ensured proper storage and rotation of ingredients to minimize waste
- Prepared and cooked a variety of dishes according to recipes, quality standards, and presentation guidelines
- Operated various kitchen equipment such as grills and fryers, ensuring proper functioning and safety
- Adhered to portion control guidelines while plating dishes, ensuring consistent portion sizes
Line Cook
Cooper's Hawk Winery & Restaurants
04.2021 - 07.2022
- Ensured efficient kitchen operations by setting up the line at the beginning of each shift and breaking down at the end of the night
- Prepared and cooked food to proper temperature, maintaining quality and safety standards
- Maintained a clean and organized line during shifts, supporting food safety and operational efficiency
Cashier
Wingstop
12.2020 - 02.2021
- Greeted every customer and guest, creating a welcoming atmosphere
- Assisted customers as needed, enhancing overall satisfaction
- Helped customers find what they were looking for, improving shopping experience
- Resolved customer complaints efficiently, maintaining positive relationships
- Operated cash registers accurately, ensuring smooth transactions
- Counted out cash drawers at shift end, maintaining financial accuracy
- Handled refunds promptly, ensuring customer satisfaction and retention
Line Cook
Hooters
04.2018 - 04.2020
- Operated grill station efficiently, ensuring consistent food quality and timely service
- Conducted daily inventory to maintain accurate stock levels and support kitchen operations
- Prepared ingredients as a prep cook, contributing to smooth kitchen workflow
Education
Ged -
George Washington High School
Chicago, ILSkills
- Food Safety
- Google Docs
- Team Leadership
- Food Preparation
- POS
- Restaurant Experience
- Staff Scheduling
- Food Service
- Inventory Management
- Hiring and Training
- Kitchen Management Experience
- Microsoft Word
- Quality Control
- Cash handling
Certification
- ServSafe Food Protection Manager
- March 2018 to March 2023
- This certification is to show that I am aware of the risks and safety precautions pertaining to food handling.
- Food Handler Certification
Additional Information
- Authorized to work in the US for any employer
- Very work oriented
- People friendly
- Approachable
- Positive
- Energetic
Timeline
Shift Manager
Dunkin'
10.2025 - Current
Shift Leader
Taco Bell
10.2023 - 05.2024
Line Cook
Hooters
05.2023 - Current
Line Cook
Cooper's Hawk Winery & Restaurants
04.2021 - 07.2022
Cashier
Wingstop
12.2020 - 02.2021
Line Cook
Hooters
04.2018 - 04.2020
Ged -
George Washington High School