Vivien Nguyen
Las Vegas,NV
Summary
I am reliable, good at following directions/rules, responsible, loyal and team player in every aspect. I have over 10 years of great customer service skills and training, as well as the ability to build strong customer relationships and handle fast-paced environment.
Overview
19
19
years of professional experience
Work History
Server
Hennessey Tavern
Las Vegas, NV
11.2023 - 01.2024
- Representing and giving a good publicity to a company
- Scanning, Registration, Directional, Room Monitoring and Product Specialist.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Organized and detail-oriented with a strong work ethic.
Server
Ondori Restaurant/Boyd Gaming
Las Vegas, NV
01.2021 - 05.2023
- Greet, take orders and bring out food and drinks to the guest in a high volume environment
- Provide excellent customer service.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Cocktail Server
Red Rock Casino and Resort
Las Vegas, NV
02.2016 - 08.2021
- Serve beverages to guests in a timely, friendly, enthusiastic and professional manner using suggestive selling techniques
- Have strong knowledge of Alcohol and Non-Alcohol Beverages.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Increased sales significantly by upselling higher-end products to customers.
On Call Banquet Server
Tao Group
Las Vegas, NV
03.2017 - 03.2020
- Banquet server for Nightclub special events.
Bartender/Beverage Cart Attendant
Las Vegas National Golf Club
Las Vegas, NV
02.2016 - 03.2018
- Create and deliver drinks, food and snacks in a Beverage Cart and Restaurant.
Customer Service Agent / Auditor
Diamond Resorts International
Las Vegas, NV
09.2014 - 02.2017
- Inbound call center
- Assisted with guest inquiries to billing/maintenance fees and booked reservations
- Audit reservation packages to insure packages are in compliance.
Administrative Assistant
GAMING SUPPORT USA. INC
Las Vegas, NV
12.2009 - 02.2012
- Provide administrative/secretarial support for the department/division such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries and prepared, file and paid bills for the company
- Managed the internal and external mail functions
- Posted daily transactions, created AR posting folders and maintain monthly spreadsheets.
Area Coordinator
GENERAL GROWTH PROPERTIES
Las Vegas, NV
06.2005 - 10.2009
- Coordinating all center related business development and marketing activities
- Coordinating specialty leasing tenant set up and move-in/move-outs
- Entering all license agreements for specialty leasing and sponsorships, tracking approvals, obtaining tenant signatures, tracking tenant openings, ensuring proper insurance is collected and collecting sales information
- Assisting accountant in collections if needed
- Serving as point of contact for basic sponsorship programs generated by Sponsorship
- Coordinating event set up with client and mall operations staff
- Back-up receptionist duties including answering telephones and greeting visitors
- Responsible for office management including copier & fax maintenance and repair, postage meter, telephone system, business cards, letterhead, etc
- Maintain tenant and vendor Business Licenses, files and issue requests for Certificates of Insurance, prepare adequate supply of Lease Information Packets as requested, administers completion of all items on New Tenant Checklist for all new Retailers.
Education
University of Nevada
09.2012
City College of San Francisco
01.2002
Skills
- Administrative experience
- Serving Experience
- Banquet Experience
- Restaurant Experience
Personal Information
Willing To Relocate: Anywhere
Timeline
Server
Hennessey Tavern
11.2023 - 01.2024
Server
Ondori Restaurant/Boyd Gaming
01.2021 - 05.2023
On Call Banquet Server
Tao Group
03.2017 - 03.2020
Cocktail Server
Red Rock Casino and Resort
02.2016 - 08.2021
Bartender/Beverage Cart Attendant
Las Vegas National Golf Club
02.2016 - 03.2018
Customer Service Agent / Auditor
Diamond Resorts International
09.2014 - 02.2017
Administrative Assistant
GAMING SUPPORT USA. INC
12.2009 - 02.2012
Area Coordinator
GENERAL GROWTH PROPERTIES
06.2005 - 10.2009
University of Nevada
City College of San Francisco