Vivyanna Alaniz
Palm Springs,CA
Summary
Dynamic professional with a proven track record at Forever 21 and GNC Live Well, excelling in customer service and team leadership. Expert in enhancing customer satisfaction and driving sales through effective communication and relationship building. Skilled in conflict resolution and staff management, consistently fostering a positive and productive work environment.
Overview
3
3
years of professional experience
Work History
Sales Associate
Forever 21
09.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Manager
GNC Live Well
04.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Early Childhood Education
College of The Desert
Palm Desert, CASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Relationship building
- Sales techniques
- Conflict resolution
- Schedule preparation
- Expectation setting
- Coaching and mentoring
- Teamwork and collaboration
- Effective communication
- Problem resolution
- Positive attitude
- Adaptability and flexibility
- Problem-solving
- Excellent communication
- Professional and courteous
Timeline
Manager
GNC Live Well
04.2023 - Current
Sales Associate
Forever 21
09.2022 - 04.2023
Early Childhood Education
College of The Desert
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