Aalani Casillas
El Paso,TX
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
El Paso Library
07.2022 - 12.2023
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
Cashier
FYE
02.2022 - 12.2023
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Cashier Trainer
Hot Topic
10.2021 - 04.2022
- Enhanced cashier efficiency by developing and implementing comprehensive training programs.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Increased overall customer satisfaction with efficient and friendly checkout experiences through continuous monitoring and feedback sessions for cashiers.
- Streamlined cashier onboarding process, resulting in reduced training time and faster integration into the team.
Education
High School Diploma -
Americas High School
El Paso, TX06.2023
Skills
- Office Administration
- Front Office Management
- Correspondence Drafting
- Customer Service
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Front Desk Receptionist
El Paso Library
07.2022 - 12.2023
Cashier
FYE
02.2022 - 12.2023
Cashier Trainer
Hot Topic
10.2021 - 04.2022
High School Diploma -
Americas High School
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