Vladimir Rodriguez
Melbourne
Summary
Dynamic professional with a proven track record at Power Designers, excelling in staff training and customer service. Adept at strategic planning and complex problem-solving, I enhanced operational efficiency and fostered employee motivation, resulting in improved performance and customer loyalty. Committed to delivering exceptional results in fast-paced environments.
Experienced with team leadership, customer service, and operational management. Utilizes strong problem-solving skills to maintain high standards and address issues promptly. Track record of fostering collaborative environment, ensuring efficient and effective operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager on Duty
Power Designers
04.2022 - 01.2025
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
- Led successful cross-functional projects to drive business growth and improve operational efficiency.
Customer Service Representative
Synovus Bank
02.2019 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Provided language translation services for customer service inquiries.
Shipping and Receiving Lead
Baitmasters
02.2016 - 01.2019
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Ensured timely delivery of products by closely monitoring shipments and addressing any potential delays.
- Stacked and stored pallets at end of shift to keep warehouse clean and organized.
- Pulled, verified, and packaged items for shipment.
- Implemented safety protocols for warehouse staff, reducing workplace accidents and promoting a safe work environment.
- Conducted regular audits of inventory levels to maintain accuracy and prevent stockouts or overstock situations.
Education
High School Diploma -
Westland Hialeah Senior High School
Hialeah, FL06-2011
High School Diploma -
ITT Technical Institute
Miami, FL06-2014
No Degree - Interpreter Translator
Georgia Southern University
Statesboro, GA05-2019
Skills
- Customer service focus
- Sales and marketing
- Staff training and development
- Scheduling proficiency
- Training and mentoring
- Decision-making
- Documentation and reporting
- Strategic planning
- Complex Problem-solving
- Employee motivation
- Business administration
- [Software] experience
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets and more Software.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
- Interpreter vs Translator English & Spanish
- Certified Forklift
- OSHA 510
Languages
Spanish
Full Professional
Timeline
Manager on Duty
Power Designers
04.2022 - 01.2025
Customer Service Representative
Synovus Bank
02.2019 - 03.2022
Shipping and Receiving Lead
Baitmasters
02.2016 - 01.2019
High School Diploma -
Westland Hialeah Senior High School
High School Diploma -
ITT Technical Institute
No Degree - Interpreter Translator
Georgia Southern University
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