Vladimir Vline
Chelsea,Massachusetts
Summary
Smart student studying in academic discipline and looking for related experience. Willing to listen and learn and excited to contribute in real-world environment to help find practical, actionable solutions for current needs.
Overview
1
1
year of professional experience
Work History
Welcome Desk Receptionist
Roxbury Tenants of Harvard
Boston, Massachusetts
10.2024 - Current
- Greeted visitors and directed them to the appropriate personnel.
- Answered incoming calls, took messages, and transferred calls to the correct departments.
- Organized conference room reservations and maintained the reception area clean and organized.
- Provided administrative support to all departments in the organization.
- Assisted with scheduling appointments for clients or customers.
- Processed payments for products or services provided by the organization.
Costumer Service
Highland Creole Cuisine
Somerville, Massachusetts
09.2023 - 05.2024
- Answered customer inquiries over the phone.
- Provided customers with product information and resolved their issues in a timely manner.
- Assisted customers in navigating the website, placing orders, and completing payments.
- Developed strategies to increase customer satisfaction levels and loyalty.
- Handled cash transactions accurately according to established policies and procedures.
Education
Associate of Arts - Cyber Security
Franklin Cummings Tech
41 Berkeley St, Boston, MA 0211605-2026
Certificate of Technical Studies - Google Cloud Cybersecurity
Coursera
Online US09-2024
Certificate of Technical Studies - Google Cybersecurity
Coursera
Online US05-2024
Skills
- Multi-line telephone skills
- Customer and client relations
- Organization skills
- Security awareness
- Authentication
- Cloud Backup
- Cloud computing
- Cloud Security
- Cybersecurity compliance
- Data security
- Database queries
- Identity and Access Management
- Information Assurance
- Information privacy
- Linux
- Network Security
- Risk Assessment
- Risk Management Plan
- Vulnerability Assessment
- Threat Detection
Languages
Haitian Creole
Native/ Bilingual
French
Professional
Spanish
Limited
Portuguese
Limited
English
Professional
Timeline
Welcome Desk Receptionist
Roxbury Tenants of Harvard
10.2024 - Current
Costumer Service
Highland Creole Cuisine
09.2023 - 05.2024
Associate of Arts - Cyber Security
Franklin Cummings Tech
Certificate of Technical Studies - Google Cloud Cybersecurity
Coursera
Certificate of Technical Studies - Google Cybersecurity
Coursera
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