Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
Work History
Regional Manager
PrivatBank
05.2012 - Current
Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
Established and maintained operational standards for [Number] locations.
Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
Supervised staff to optimize brand expansion initiatives and productivity.
Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
Developed and executed successful business plans that resulted in improved market share and profitability within the region.
Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures, and partnering with local educational institutions for pipeline development.
Introduced cost-saving initiatives to reduce losses and increase profit margin.
Education
Master of Science - Banking And Financial Support Services
Chernivtsi National University
Chernivtsi
06.2011
Skills
Operations
Staff Training and Development
Strategic Planning
Staff Management
Staff Supervision
Goals and performance
Business development and planning
Sales Development
Cost Reduction
Languages
English
Professional Working
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Romanian
Limited Working
Polish
Limited Working
Timeline
Regional Manager
PrivatBank
05.2012 - Current
Master of Science - Banking And Financial Support Services