Vonnae Powell
Richmond,VA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
Hunter Holmes McGuire VA Medical Center
01.2024 - Current
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
Server
Kickback Jack's
07.2021 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Patient Coordinator
Virginia Physicians for Women
09.2020 - 12.2023
- Complete all functions of patient admission and check out
- Understand and communicate financial policies of VPFW
- Collect and coordinate patient insurance policies
- Schedule appointments to accommodate physicians across multiple offices
- Maintained confidentiality of patient data and condition to safeguard health information
Patient Access Representative
VCU Health System
05.2019 - 09.2020
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations
- Scheduled and confirmed patient appointments with patients and healthcare professionals
- Checked daily doctor schedules and verified insurance
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Coordinated between patients and healthcare professionals to meet patient needs.
Crew Trainer
McDonald's
10.2017 - 05.2019
- Worked alongside junior employees to improve performance, food safety and customer service
- Trained workers in every position, including food preparation, money handling and cleaning roles
- Greeted incoming customers kindly and provided friendly service.
Team Member
Party City
05.2016 - 10.2017
- Cleaned work areas regularly to keep team efficient and eliminate any safety concerns
- Maintained visually appealing and effective displays for the entire store
- Replenished merchandise shelves with items from the stockroom
- Responsible for ringing up customers in a timely manner and guaranteeing a high level of customer service.
Education
Licenses & Certifications
Chesterfield, VAAdvanced Diploma -
Manchester High School
Midlothian, VA06.2016
Skills
- Self-motivated and dependable while achieving high performance with minimal supervision
- Microsoft Office Suite Expertise
- Time Management
- Administrative Skills
- Client Support
- Social Perceptiveness
Certification
- Medical Systems Administration, Chesterfield Career & Technical Center; June 2016
Timeline
Advanced Medical Support Assistant
Hunter Holmes McGuire VA Medical Center
01.2024 - Current
Server
Kickback Jack's
07.2021 - Current
Patient Coordinator
Virginia Physicians for Women
09.2020 - 12.2023
Patient Access Representative
VCU Health System
05.2019 - 09.2020
Crew Trainer
McDonald's
10.2017 - 05.2019
Team Member
Party City
05.2016 - 10.2017
Licenses & Certifications
Advanced Diploma -
Manchester High School
- Medical Systems Administration, Chesterfield Career & Technical Center; June 2016
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