Vonnetta Hurling
Detroit,MI
Summary
Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.
Overview
14
14
years of professional experience
Work History
Patient Service Representative
Wayne Health Physicians Group
Detroit, MI
07.2021 - Current
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Scanned documents into electronic health record system as needed.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Ran credit card batches and balanced deposits on daily basis.
Medical Receptionist
Central City Integrated Health
Detroit, MI
06.2014 - 06.2020
- Greeted and checked in patients, updating patient information in computer system.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
Front Desk Receptionist
Grosse Pointe Urgent Care
Grosse Pointe Woods, MI
08.2010 - 06.2014
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Education
High School Diploma -
Clintondale High School
Clinton Township, MIMedical Assistant Certificate -
Clintondale High School
Clinton Township, MIPhlebotomy
Skills
- Eligibility Determination
- Reception Management
- Scheduling appointments
- Customer Service
- Patient Intake
- Insurance Verification
Timeline
Patient Service Representative
Wayne Health Physicians Group
07.2021 - Current
Medical Receptionist
Central City Integrated Health
06.2014 - 06.2020
Front Desk Receptionist
Grosse Pointe Urgent Care
08.2010 - 06.2014
High School Diploma -
Clintondale High School
Medical Assistant Certificate -
Clintondale High School
Phlebotomy
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