Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Owner/Manager
Desert Divers Scuba Center
Green River
04.2006 - 12.2010
Developed and implemented strategies to increase customer satisfaction and loyalty.
Conducted performance reviews for employees on a regular basis.
Created marketing campaigns to attract new customers.
Managed daily operations of business, including hiring and training staff.
Provided direction and guidance to employees.
Reviewed legal documents related to business operations.
Oversaw budgeting and financial management.
Set pricing structures according to market analytics and emerging trends.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Hosted special events to boost brand awareness and increase community engagement.
Customer Service Representative
Lincare Home Oxygen And Respiratory Systems
Casper
06.1995 - 08.2004
Resolved customer complaints promptly and efficiently.
Gathered customer feedback through surveys and used the data to improve customer service.
Implemented innovative methods for streamlining the customer service process.
Answered customer inquiries via phone, email, and chat.
Developed positive relationships with customers through friendly interactions.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Updated system with order specifics and customer details, preferences, and billing information.
Data Entry/Payroll Clerk
Amoco
Casper
11.1988 - 09.1996
Provided support during audits conducted by external auditors or government agencies.
Assisted in the preparation of monthly financial reports related to payroll activities.
Assisted in the development and implementation of payroll policies and procedures.
Prepared tax documents, such as W-2 forms, 1099s, and 941s, for submission to government agencies.
Maintained accurate records of all payroll transactions.
Performed reconciliation of payroll accounts on a regular basis.