Vonterria Anthony
Augusta,GA
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Efficient cashier with experience in fast-paced retail environments. Known for accuracy in handling financial transactions and balancing cash drawers. Skilled at customer service, offering prompt and friendly checkout experiences. Improved transaction times through effective communication and organization skills, enhancing overall customer satisfaction.
Overview
5
5
years of professional experience
Work History
Cashier
Lowes Home Improvment
Snellville, GA
09.2020 - Current
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Trained new team members in cash register operation, stock procedures, and customer services.
Lead Cashier
Claires Stores Inc
Augusta , GA
01.2020 - 09.2020
- Greeted customers and provided excellent customer service.
- Assisted with training new cashiers in departmental operations and procedures.
- Ensured accuracy of all transactions by verifying prices, quantities, discounts.
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Processed returns and exchanges efficiently while adhering to company policies.
- Balanced the daily tills at end of shift and prepared bank deposits for pick up.
- Handled escalated customer service issues professionally and courteously.
- Conducted weekly inventory checks to ensure product availability for customers.
- Responsible for opening and closing registers accurately according to established procedures.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Cashier
Bilo
Augusta, GA
06.2019 - 01.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Helped with purchases and signed customers up for rewards program.
- Counted and balanced cashier drawers.
Education
Butler High School
Augusta, GA05.2021
Skills
- Cash Handling
- Customer Service
- Problem Solving
- Cleaning and Sanitizing
- Work Task Prioritization
- Honest and Dependable
- Inventory Stocking
- Customer Transactions
- Payment Processing
- Loss Prevention
Timeline
Cashier
Lowes Home Improvment
09.2020 - Current
Lead Cashier
Claires Stores Inc
01.2020 - 09.2020
Cashier
Bilo
06.2019 - 01.2020
Butler High School
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