Vonya Brown
Williamston,NC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrative Support, and Customer Service position. Ready to help team achieve company goals.
Overview
27
27
years of professional experience
Work History
Administrative Support Specialist
East Carolina University
11.2023 - Current
- Supported executive staff with special templates for Pediatric clinic
- Collaborated with cross-functional doctors to ensure smooth process and timely completion of schedules
Patient Access Representative
East Carolina University-Pediatrics
08.2018 - 11.2023
- Obtain and enter patient demographic information into Epic on all patient registration types
- Verify insurance eligibility via Epic, Passport OneSource, Blue E, and/or telephone
- Collect patient copayment, coinsurance and deductible amounts per insurance benefits
- Explain consent forms and other documents to patients
- Obtain patient/guarantor signatures on documents for compliance
- Greet all patients, visitors and vendors
- Answer telephones in a helpful and courteous manner
- Schedules patients for return appointments
- Orders received from Home Care Agencies
- Obtain paperwork from fax server to obtain doctors signatures
- File paperwork to obtain for home care order records
- Input/Obtain Medical Record Numbers on paperwork
- Obtaining deposits to the cash office
- Taking mail to Mail room
Registration Clerk
Martin General Hospital
08.2008 - 08.2018
- Obtain and enter patient demographic information into HMS on all patient registration types
- Verify insurance eligibility via Passport OneSource, blue E, and/or telephone
- Collect patient copayment, coinsurance and deductible amounts per insurance benefits
- Explain consent forms and other documents to patients
- Obtain patient/guarantor signatures on documents for compliance
- Greet all patients, visitors and vendors
- Answer telephones in a helpful and courteous manner
- Copy and distribute medical records as appropriate for admissions
- Schedules patients for out-patient diagnostic testing
- Orders received from referring providers
- Centralized scheduling representative process in timely, efficient, and accurate manner
Customer Service Representative
Bellsouth/AT&T
06.2003 - 10.2007
- Conferred with customers via telephone or in person to provide information on products and services
- Processed customer orders by adding or removing services
- Resolved customer complaints by processing account adjustments, refunds or substituting services
- Referred unresolved customer complaints to designated departments for further investigation
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Ettain Group Staffing Agency
06.2003 - 06.2003
- Provided professional service to customers in a call center environment
- Answered and resolved customer billing issues
- Data entry
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative /Office Data Entry Clerk
Elrick & Lavidge
01.1998 - 07.2002
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Handled inbound and outbound calls in a call center environment
- Recruited shoppers to mystery shop for clients
- Entered completed surveys into database
Education
No Degree - Medical Assistant
Advanced Career Training
AtlantaNo Degree - Computer Programming
Martin Community College
Williamston09-1966
Skills
- Verbal communication
- File organization
- Telephone reception
- Document scanning
- Scheduling
- Registration processing
Timeline
Administrative Support Specialist
East Carolina University
11.2023 - Current
Patient Access Representative
East Carolina University-Pediatrics
08.2018 - 11.2023
Registration Clerk
Martin General Hospital
08.2008 - 08.2018
Customer Service Representative
Bellsouth/AT&T
06.2003 - 10.2007
Customer Service Representative
Ettain Group Staffing Agency
06.2003 - 06.2003
Customer Service Representative /Office Data Entry Clerk
Elrick & Lavidge
01.1998 - 07.2002
No Degree - Medical Assistant
Advanced Career Training
No Degree - Computer Programming
Martin Community College
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