Vonya Brown
Williamston,NC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrative Support, and Customer Service position. Ready to help team achieve company goals.
Overview
27
27
years of professional experience
Work History
Administrative Support Specialist
East Carolina University
Greenville, NC
11.2023 - Current
- Supported executive staff with special templates for Pediatric clinic
- Collaborated with cross-functional doctors to ensure smooth process and timely completion of schedules
Patient Access Representative
East Carolina University-Pediatrics
Greenville, NC
08.2018 - 11.2023
- Obtain and enter patient demographic information into Epic on all patient registration types
- Verify insurance eligibility via Epic, Passport OneSource, Blue E, and/or telephone
- Collect patient copayment, coinsurance and deductible amounts per insurance benefits
- Explain consent forms and other documents to patients
- Obtain patient/guarantor signatures on documents for compliance
- Greet all patients, visitors and vendors
- Answer telephones in a helpful and courteous manner
- Schedules patients for return appointments
- Orders received from Home Care Agencies
- Obtain paperwork from fax server to obtain doctors signatures
- File paperwork to obtain for home care order records
- Input/Obtain Medical Record Numbers on paperwork
- Obtaining deposits to the cash office
- Taking mail to Mail room
Registration Clerk
Martin General Hospital
Williamston, NC
08.2008 - 08.2018
- Obtain and enter patient demographic information into HMS on all patient registration types
- Verify insurance eligibility via Passport OneSource, blue E, and/or telephone
- Collect patient copayment, coinsurance and deductible amounts per insurance benefits
- Explain consent forms and other documents to patients
- Obtain patient/guarantor signatures on documents for compliance
- Greet all patients, visitors and vendors
- Answer telephones in a helpful and courteous manner
- Copy and distribute medical records as appropriate for admissions
- Schedules patients for out-patient diagnostic testing
- Orders received from referring providers
- Centralized scheduling representative process in timely, efficient, and accurate manner
Customer Service Representative
Bellsouth/AT&T
Atlanta, GA
06.2003 - 10.2007
- Conferred with customers via telephone or in person to provide information on products and services
- Processed customer orders by adding or removing services
- Resolved customer complaints by processing account adjustments, refunds or substituting services
- Referred unresolved customer complaints to designated departments for further investigation
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Ettain Group Staffing Agency
Atlanta, GA
06.2003 - 06.2003
- Provided professional service to customers in a call center environment
- Answered and resolved customer billing issues
- Data entry
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative /Office Data Entry Clerk
Elrick & Lavidge
Tucker, GA
01.1998 - 07.2002
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Handled inbound and outbound calls in a call center environment
- Recruited shoppers to mystery shop for clients
- Entered completed surveys into database
Education
No Degree - Medical Assistant
Advanced Career Training
AtlantaNo Degree - Computer Programming
Martin Community College
Williamston09-1966
Skills
- Verbal communication
- File organization
- Telephone reception
- Document scanning
- Scheduling
- Registration processing
Timeline
Administrative Support Specialist
East Carolina University
11.2023 - Current
Patient Access Representative
East Carolina University-Pediatrics
08.2018 - 11.2023
Registration Clerk
Martin General Hospital
08.2008 - 08.2018
Customer Service Representative
Bellsouth/AT&T
06.2003 - 10.2007
Customer Service Representative
Ettain Group Staffing Agency
06.2003 - 06.2003
Customer Service Representative /Office Data Entry Clerk
Elrick & Lavidge
01.1998 - 07.2002
No Degree - Medical Assistant
Advanced Career Training
No Degree - Computer Programming
Martin Community College