Proven Customer Service Representative at Moffet Drug Store, adept in problem-solving and critical thinking, enhanced customer loyalty through effective complaint resolution. Skilled in money handling and prioritizing tasks, I significantly contributed to team success by mentoring new hires. Achievements include maintaining high accuracy in payment processing and fostering customer relations.
Hi, I’m
Wade David
Lawrence,KS
Summary
Overview
2
years of professional experience
Work History
Norton Aquatic Center
Cashier
05.2022 - 08.2022
Job overview
- Operated cash register transactions with high accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Answered questions about store policies and addressed customer concerns.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise.
- Learned duties for various positions and provided backup at key times.
Moffet Drug Store
Customer Service Representative
08.2022 - 08.2024
Job overview
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Norton Community High SchoolNorton, KS
High School Diploma
05.2024
University Overview
- 4.0 GPA
- Ranked in Top 1% of class
- Extracurricular Activities: FFA, SADD, KAY, CYO, Forensics, Scholar Bowl, and Science Olympiad
- National Honor Society Member
- summa cum laude graduate
University of KansasLawrence, KS
Bachelor Of Science from Chemistry
University Overview
- University of Kansas Chancellor Scholarship Recipient
- Dane G Hansen Scholarship Recipient
- Swift Society Member
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Customer Relations
- Money handling abilities
- Complaint resolution
- Payment Processing
- Prioritization
Timeline
Customer Service Representative
Moffet Drug Store
08.2022 - 08.2024
Cashier
Norton Aquatic Center
05.2022 - 08.2022
Norton Community High School
High School Diploma
University of Kansas
Bachelor Of Science from Chemistry
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