Wade Harkins
Boise,ID
Summary
To secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Furthermore, to continue being a highly organized and hard-working individual and to inspire others to meet and exceed the standards that are expected.
Overview
11
11
years of professional experience
Work History
General Manager
Tropical Smoothie Cafe
Boise, ID
06.2023 - Current
- Increased customer satisfaction by implementing effective staff training and performance management programs
- Reduced food waste through better inventory management and portion control, leading to increased profitability
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality
Dining Room Manager
Terraces of Boise
Boise, ID
11.2021 - 06.2022
- Enhanced resident satisfaction by ensuring timely and efficient service in the dining room
- Managed multiple dining rooms with varying degrees of service
- Created employee schedules and solved scheduling conflicts.
- Coordinated and executed special events
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones
- Managed inventory and supply ordering, maintaining optimal stock levels to support daily operations
- Served as liaison between the dining and kitchen staff
Bistro Lead
Terraces of Boise
Boise, ID
06.2021 - 06.2023
- Enhanced customer satisfaction by providing exceptional service and timely food preparation
- Take and maintain inventory
- Prepared daily needed items accordingly to health and safety standards
- Oversaw staff’s daily tasks and provided leadership and instructions
- Maintained cleanliness throughout the restaurant and prep area
Server
Ragazza di Bufalo
10.2019 - 09.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers
- Assisted in training new hires, providing guidance on restaurant standards and best practices
Server/Bartender
Shore Lodge
McCall, ID
08.2015 - 10.2019
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation
Customer Service Representative
Teleperformance USA
Boise, ID
03.2013 - 08.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Education
High School Diploma -
Patuxent High School
06.2006
Skills
- Managerial/Supervisory
- Schedule Management
- Inventory Management
- Wine and Food Pairing
- Food/beverage Knowledge
- Customer Service
- Critical Thinking
Timeline
General Manager
Tropical Smoothie Cafe
06.2023 - Current
Dining Room Manager
Terraces of Boise
11.2021 - 06.2022
Bistro Lead
Terraces of Boise
06.2021 - 06.2023
Server
Ragazza di Bufalo
10.2019 - 09.2021
Server/Bartender
Shore Lodge
08.2015 - 10.2019
Customer Service Representative
Teleperformance USA
03.2013 - 08.2015
High School Diploma -
Patuxent High School