Wade Harkins
Boise,ID
Summary
To secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Furthermore, to continue being a highly organized and hard-working individual and to inspire others to meet and exceed the standards that are expected.
Overview
11
11
years of professional experience
Work History
General Manager
Tropical Smoothie Cafe
06.2023 - Current
- Increased customer satisfaction by implementing effective staff training and performance management programs
- Reduced food waste through better inventory management and portion control, leading to increased profitability
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality
Dining Room Manager
Terraces of Boise
11.2021 - 06.2022
- Enhanced resident satisfaction by ensuring timely and efficient service in the dining room
- Managed multiple dining rooms with varying degrees of service
- Created employee schedules and solved scheduling conflicts.
- Coordinated and executed special events
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones
- Managed inventory and supply ordering, maintaining optimal stock levels to support daily operations
- Served as liaison between the dining and kitchen staff
Bistro Lead
Terraces of Boise
06.2021 - 06.2023
- Enhanced customer satisfaction by providing exceptional service and timely food preparation
- Take and maintain inventory
- Prepared daily needed items accordingly to health and safety standards
- Oversaw staff’s daily tasks and provided leadership and instructions
- Maintained cleanliness throughout the restaurant and prep area
Server
Ragazza di Bufalo
10.2019 - 09.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers
- Assisted in training new hires, providing guidance on restaurant standards and best practices
Server/Bartender
Shore Lodge
08.2015 - 10.2019
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation
Customer Service Representative
Teleperformance USA
03.2013 - 08.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Education
High School Diploma -
Patuxent High School
06.2006
Skills
- Managerial/Supervisory
- Schedule Management
- Inventory Management
- Wine and Food Pairing
- Food/beverage Knowledge
- Customer Service
- Critical Thinking
Timeline
General Manager
Tropical Smoothie Cafe
06.2023 - Current
Dining Room Manager
Terraces of Boise
11.2021 - 06.2022
Bistro Lead
Terraces of Boise
06.2021 - 06.2023
Server
Ragazza di Bufalo
10.2019 - 09.2021
Server/Bartender
Shore Lodge
08.2015 - 10.2019
Customer Service Representative
Teleperformance USA
03.2013 - 08.2015
High School Diploma -
Patuxent High School
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