Ian Wagner
Dunmore,PA
Summary
When it comes to me, I am an outgoing and friendly worker with excellent communication skills. From my experiences, I can process payments, handle food, and meet customer demands with a respected and coordinated outlook. Certified in POS knowledge as well as Microsoft and Excel. I am seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Barista
Aramark
Scranton, PA
09.2022 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Helped my leads keep an adequate supply of what needed to be restocked.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Monitored supply levels at the counter and maintained customer areas to meet typical demands.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Prepared specialty drinks such as cappuccinos, lattes, and mochas.
- Controlled line and crowd with quick, efficient service.
- Used POS system to accurately enter orders and process payments.
- Maintained regular and consistent attendance and punctuality.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Followed exact recipes for mixing and preparing beverage and food items.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
Carmen's Servicer/Host/Barista
Akshar Hospitality
Scranton, PA
08.2021 - 08.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set up banquet food stations and coordinated service to multiple dining areas.
- Inspected dishes and utensils for cleanliness.
- Utilized communication practices with kitchen staff to deliver customer meals respectfully.
- Bussed and reset tables to keep the dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Customer Service
Electric City Aquarium And Reptile Den
Scranton, PA
10.2018 - 01.2022
- Paid attention to detail while completing tasks.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Learned the POS system and software applications.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Developed and maintained courteous and effective working relationships.
Marywood University Bookstore Associate
Follett Higher Education Group
Dunmore, PA
07.2018 - 04.2019
- Engaged in friendly conversations with customers to better uncover individual needs.
- Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Recommended complementary purchases to customers, increasing revenue.
- Recovered the sales floor by picking up items, shelving books, and products, and straightening bookshelves and tables.
- Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Maintained a well-stocked inventory of books, magazines, and literary merchandise for customer needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Lackawanna College Bookstore Associate
Follett Higher Education Group
Scranton, PA
08.2017 - 06.2018
- Enhanced customer satisfaction by offering personalized book recommendations and assisting with special orders.
- Increased store organization by restocking shelves, creating visually appealing displays and maintaining a clean, inviting atmosphere.
- Streamlined inventory management by accurately tracking stock levels and placing timely orders for new merchandise.
- Restocked shelves and kept store displays attractive and organized to drive sales.
- Processed payments and returns on company POS system using proper cash-handling procedures.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Recovered the sales floor by picking up items, shelving books, and products, and straightening bookshelves and tables.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Bachelor of Science - Restaurant And Food Services Management
Lackawanna College
Scranton, PA05.2021
Associate of Science - Hospitality Management
Lackawanna College
Scranton, PA05.2019
High School Diploma -
Dunmore High School
Dunmore, PA06.2016
High School Diploma -
Career Technology Center of Lackawanna County
Scranton, PA05.2016
Skills
Payment Processing
Friendly and outgoing
Stocking Supplies and Retail Products
Active Listening
Point of Sale Knowledge
Menu Memorization
Cleaning and sanitizing
Product displays
Cash Handling
Professional Demeanor
Adaptable and Flexible
POS Systems
Reliable and Dependable
Front of House Operations
Customer Service
Time Management
Teamwork and Collaboration
Organizational Skills
Customer Relations
Microsoft Word
Computer Skills
Timeline
Barista
Aramark
09.2022 - Current
Carmen's Servicer/Host/Barista
Akshar Hospitality
08.2021 - 08.2022
Customer Service
Electric City Aquarium And Reptile Den
10.2018 - 01.2022
Marywood University Bookstore Associate
Follett Higher Education Group
07.2018 - 04.2019
Lackawanna College Bookstore Associate
Follett Higher Education Group
08.2017 - 06.2018
Bachelor of Science - Restaurant And Food Services Management
Lackawanna College
Associate of Science - Hospitality Management
Lackawanna College
High School Diploma -
Dunmore High School
High School Diploma -
Career Technology Center of Lackawanna County